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City of Philadelphia

Customer Assistance Programs

Expanded Assistance Programs Begin July 1, 2017
Thanks to new programs, many more Philadelphia families will get lower monthly water bills. Applying for lower bills will be easier, too. Starting on July 1, 2017, you will be able to submit a single application to apply for assistance. Based on the information you provide, you will be enrolled in the program providing the most assistance.

Learn more or start your application now.

As part of the expansion, the new Tiered Assistance Program (TAP) will provide low bills that stay the same each month. TAP helps households making a certain amount of money as well as customers struggling with bills or a special hardship.

About the new TAP program:
  • Available to customers whose income falls at or below 150% of the Federal Poverty Level (FPL) and those with special hardships
  • Provides consistent, affordable bills capped as a percentage of your income
  • Customers do not need to be delinquent to apply for the program
  • Applications go live July 1, 2017

More information will become available in the coming months. Check back soon.

Zero Interest Loan for Replacing Lead Service Lines

In the City of Philadelphia, water service lines are the responsibility of the homeowner. If you have a water service line made of lead, you may qualify for the Homeowner’s Emergency Loan Program (HELP), a zero interest loan.
Senior Citizen Discount
A 25 percent discount is provided for senior citizens 65 years of age or older, with a total household income of <=$31,500/year. Administered by the Water Revenue Bureau

Water Revenue Assistance Program (WRAP)
Grants of up to $500 on water bills are available to prevent shutoff for low-income customers (at or below) 250 percent of poverty level). Assists customers in obtaining federal energy assistance. Administered by the Water Revenue Bureau.

Tiered Assistance Program (TAP)
A new program, launching July 1, 2017, designed to provide low bills that stay the same each month. TAP helps households making a certain amount of money (customers whose income falls at or below 150% of the Federal Poverty Level) as well as customers struggling with bills or a special hardship.

Utility Emergency Services Fund (UESF)
Grant program to prevent shutoff or restore water service for low-income customers (at or below 175 percent of poverty level). Provides up to $1000 every other year ($500 UESF grant plus $500 matching Water Department credit). The financial assistance must result in removing any arrearage. Administered by the nonprofit UESF with application help available from the Water Revenue Bureau.

Homeowners Emergency Loan Program (HELP)
No–interest repair loan program for homeowners in imminent danger of shutoff because of a violation notice. To apply for a loan or to find out more about HELP call (215) 685-4901. Administered by the Water Department. View our HELP fact sheet.

Basement Protection Program (BBP)
Established to alleviate flooding condition in basements due to heavy rainstorms. Visit the BPP page for more information. Administered by the Water Department.

Payment Agreements
If you are having difficulty paying your taxes or water bills on time or in full, we will work with you to arrange a payment agreement. When you enter into a payment agreement, you must pay your current monthly water and sewer bills in full and on time, and make your agreed upon monthly payments. Contact the Water Revenue Bureau for more information.

Conservation Assistance Program
Provides water conservation devices and education to low-income customers (at or below 150 percent of poverty level), yielding average water usage savings of more than 25 percent for participants. Contact CMC Energy Services at (877) 902-1888. Administered by CMC Energy Services.  

Cross Connection Abatement Program
Repair program mandated by the State to correctly replace sanitary drainage lines that are connected to the storm sewer. If a cross-connection is identified by the PWD Cross-Connection inspection program, the Philadelphia Water Department will provide an information package to the homeowner referring him or her to the Cross-Connection Repair Program (CCRP) for repairs. 

Charitable Organization Discount
A 25 percent discount is provided for charities, churches, nonprofit hospitals, schools, and universities. Contact the Water Department @ 215-685-9651 for more information. Administered by the Water Department and Water Revenue Bureau.

Rain Barrel Program
The Philadelphia Water Department provides rain barrels to residents of Philadelphia’s watersheds free of charge, to promote the reduction of stormwater flows to our sewer system and creeks. Visit the Rain Barrel page for more information.

Rain Check Program
Rain Check is a Philadelphia Water Department program that helps residents manage stormwater and beautify their homes by providing stormwater tools at a reduced cost. Visit the Rain Check page for more information

Water Use and Conservation

The average Philadelphia household uses about 154 gallons of water each day. You can save at least a third of that, or about $12 on every water bill, by repairing leaks and by changing some wasteful habits. Here’s more information on water use and what you can do to conserve. 

Basement Protection Program

The Basement Protection Program (BPP) is an important first step in our effort to protect our customers’ properties from sewage backups during intense rain storms.

The BPP may result in the installation of a backwater valve, free of charge to the property owner. The installation may be on your basement plumbing fixtures or on your main house drain, depending on the optimal installation at your particular property. Download a summary and application for the Basement Protection Program.