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City of Philadelphia


Invite Us to Your Group to Learn About Lead
May 03, 2016

To help our customers understand risks associated with lead pipes in homes, Philadelphia Water is offering to make a presentation to any civic or community organization interested in learning more. Our biggest priority is making sure Philadelphia residents always receive top-quality drinking water.

To schedule a presentation, please email or call 215-685-6300. We will work to accommodate your schedule, but please provide ample time to arrange the presentation. Philadelphia Water can also translate education materials into a variety of languages to meet the needs of your community.

See a preview of the presentation.
Resources for Customers with Lead Plumbing
Apr 05, 2016
Does your home have a water distribution pipe made of lead? Not sure? See our page created to help customers concerned about lead in plumbing and make sure you are taking advantage of Philadelphia’s lead-free, affordable public drinking water. Get info on daily drinking water tips, testing for lead, identifying and replacing lead pipes and more. We are here to help.
Take Part: Meet Our New Commissioner and Get the Inside Scoop on Contracting Opportunities
Mar 08, 2016
Philadelphia Water is hosting its Contractor Seminar series on March 22, 2016 at Venice Island Performing Arts Center in Manayunk from 8:30 a.m. to 11:00 a.m.

This special event will give contractors the opportunity to meet with Debra A. McCarty, the first woman to lead the department in its 200-year history. She was appointed Commissioner by Mayor Kenney in January.

Contractors will also learn about the City's procurement processes and will have opportunities to network with other local businesses. These seminars are designed to provide important information to contractors about Philadelphia Water contracting opportunities, including details on industry best practices, specifications on projects, and minority, women, and disabled business enterprise (“M/W/DSBE”) inclusion goals and requirements.

This seminar is highly recommended for all contractors interested in doing business with Philadelphia Water as well as businesses interested in meeting with existing prime contractors.

RSVP and Sign Up Here Now!
Concerned About Lead? Tips for Safe, Clean Tap Water + How to Get Tested
Feb 03, 2016
News about how untreated water in Flint, Michigan is causing high lead levels in homes has renewed concerns about public drinking water in many other cities across the U.S., including Philadelphia.
Unlike Flint, we treat our water and follow all state and federal laws to prevent lead pipes in homes from rusting. Whether your home has lead plumbing or not, there are some simple steps you can take to make sure you’re getting the cleanest, freshest water possible.

We also go above and beyond requirements for lead testing, and offer individual help for customers concerned about lead pipes.
See our fact sheet to read about smart flushing practices and find out how you can get your water tested.

Customers concerned about lead exposure should also read the Philadelphia Department of Public Health fact sheet on lead in water and where lead exposure comes from in the city.
Information in Response to Lead Questions
Jan 25, 2016

Dear Water Department Customer:
Drinking water has recently been the topic in the national and local news. And we wish to assure our customers that Philadelphia Water holds its pledge to provide safe, high quality water as its most sacred bond with our citizens.

We view protection of public health as a core part of our mission and work closely with the Philadelphia Department of Health, in addition to participating in research conducted by national water research foundations. We are leaders in drinking water best practices and we have a stellar track record of providing reliable, top quality water that meets or does better than all federal standards for public health.

Please read our full response and more information on drinking water quality in Philadelphia.

Smart Winter Deicing Tips to Protect Rivers, Creeks and Pets
Jan 22, 2016
As snow piles up in the winter, we often turn to salt or other solutions to melt snow and ice as an important public safety measure that saves lives on our roadways every year. Still, it's important to know that all deicers can be harmful to our drinking water supply and the environment when overused, so the best strategy is to read the labels and use as directed only when needed. 

Read the latest Watersheds Blog post to get smart deicing tips.
Water Department Tips Following Snow Storms: Help Us Help You
Jan 21, 2016
Philadelphia Water is asking citizens around Philadelphia to assist us after the major snow storm expected the weekend of January 22, 2016. Major snow events with high accumulation totals present risks many people may not be aware of, and we ask for your assistance in making sure that we can be ahead of any potential problems.

Read our latest blog on snow tips or read the official press release
Philadelphia Water Requests Rate Increase Over Two Years
Jan 08, 2016
Philadelphia Water filed a rate change request today with City Council and the City’s independent Water Rate Board in order to fund critical investments in aging infrastructure, including the replacement of dozens of miles of water mains and sewers per year. The proposed increase is 11.7 percent over a two-year period beginning July 1, 2016, raising the typical residential bill $8 per month. View detailed information on our Rates page.
Mayor Kenney Names McCarty to Lead Philadelphia Water
Jan 05, 2016
Mayor Jim Kenney named Debra McCarty as the new Commissioner of Philadelphia Water on Jan. 1, 2016. McCarty, the first woman to hold the title of Commissioner, was serving as Deputy Commissioner and Director of Operations and replaces Howard Neukrug.
An engineer with over three decades of experience at department, McCarty has held a number of leadership roles with Philadelphia Water and is a respected member of the water utility industry.

Read more about Commissioner McCarty's appointment on the Watersheds Blog.
It’s Official: Meet Our New Spokesdog
Dec 17, 2015
Did you know bad pet waste habits can lead to water pollution? In December 2015, Philadelphia Water named Shorty—a Chihuahua, Dachshund and Jack Russell mix from Fishtown—as our official anti-pet waste pollution Spokesdog. Shorty was selected as a finalist through online voting and named as our 2016 Spokesdog by a panel of judges. Click here to see Shorty and find out how he will spread the word about disposing of pet waste properly so it doesn’t end up in our storm drains and rivers. Did you know bad pet waste habits can lead to water pollution? In December 2015, Philadelphia Water named Shorty—a Chihuahua, Dachshund and Jack Russell mix from Fishtown—as our official anti-pet waste pollution Spokesdog. Shorty was selected as a finalist through online voting and named as our 2016 Spokesdog by a panel of judges. Click here to see Shorty and find out how he will spread the word about disposing of pet waste properly so it doesn’t end up in our storm drains and rivers.
This Weekend, A Spokesdog Shall Be Crowned
Dec 09, 2015
Our annual Spokesdog pageant will take place on Sunday, December 13 from noon to 2 p.m. at the Zoom Room, 180 West Girard Avenue, and features a panel of judges representing Philadelphia Water, the Partnership for the Delaware Estuary, and the Zoom Room. Read more about Spokesdog on our Watersheds Blog.
Philadelphia Water Supports Water Affordability Legislation
Nov 20, 2015
City Council passed legislation on November 19 that will begin the process of creating income-based billing and debt-forgiveness options for low-income customers.

Philadelphia Water supports this measure and is working to ensure a fair and effective billing system for all customers. Read more about our role in the process.
FAQ: Comments on the Proposed Elcon Hazardous Waste Treatment Facility
Nov 04, 2015
Philadelphia Water submitted a routine comment letter to the Pennsylvania Department of Environmental Protection (PADEP) on October 14, 2015 regarding a hazardous material recycling facility proposed for a location approximately 15 miles upstream from our Baxter Drinking Water Treatment Plant on the Delaware River. Due to the sensitive nature of this proposed industrial development, the comment letter has attracted public attention.

Philadelphia Water’s role in the public comment process is to provide PADEP and other regulators with information regarding potential risks to drinking water sources, which in this example included a worst-case scenario. It is the role of PADEP and other regulators to interpret that information when deciding on permit applications.

This discussion is intended to add context to Philadelphia Water comments in the form of Frequently Asked Questions (FAQ) we have received. Read the FAQ



Participate in Philadelphia Water’s Recruitment Information Sessions for Engineers and Scientists (P.W. R.I.S.E.S.)
Oct 24, 2015
Are you a graduating college senior majoring in engineering or science? Join us as a panel of Philadelphia Water managers describe job specifications for open Philadelphia Water college graduate level engineer and scientist positions. Q&A session will follow. Learn More

Philadelphia Water’s Staffing & Recruitment Office is hosting P.W. R.I.S.E.S. to:
• inform local, engineer and scientist college seniors of the benefits of working for P.W. in engineer and scientist positions
• inform students of P.W. entry-level engineer and scientist positions open for application October 12 – November 6, 2015 via the City of Philadelphia’s Job Opportunities website (
• inform students how to apply for these engineer and scientist positions through the City of Philadelphia’s Civil Service Hiring Process. Learn More

When: Friday, October 30, 2015, 8:30 a.m. – 12:00 p.m.
Where: Aramark Tower, 1101 Market Street, Philadelphia, PA 19107, 11th Floor Conference Room

* R.S.V.P. email to Please include your resume in your R.S.V.P. email for manager and panel review before this event.
Reusable Bottle Filling Stations are Coming
Oct 24, 2015
Friday, Oct. 23, Mayor Michael Nutter joined partners in announcing a new network of water bottle filling stations that will stretch along Kelly Drive from East Falls to Boathouse Row, providing convenient access to free drinking water on one of the region’s most popular recreational trails.

"Bottled water costs consumers many times more than public drinking water, and it’s also taking a toll on the environment through pervasive litter and a troubling carbon footprint resulting from the production, transportation and refrigeration of disposable plastic bottles," said Philadelphia Water Commissioner Howard Neukrug. "This initiative makes it easy for Philadelphia to drop the bad bottled water habit and make the smart choice for their wallets and our planet." Read more
October Green City, Clean Waters Newsletter
Oct 07, 2015
Imagine a Day Without Water
Oct 06, 2015
Philadelphia Water announced its participation in the national advocacy and educational event, Imagine a Day Without Water. Across the country, organizations, elected officials, corporations, environmental advocates, and more are joining together to educate people about how water is essential, the challenges facing water and wastewater systems, and the need for investment. Almost all of Philadelphia’s City Council members have signed a Resolution to be sent to Congress, and Water Commissioner Howard Neukrug and former Philadelphia Mayor and Building America’s Future Co-Chair Edward G. Rendell have penned an op-ed to bring the need for federal water infrastructure investment to the forefront. Read the entire press release.

For more information about Imagine a Day Without Water, visit
September Take Part! Newsletter Released
Sep 14, 2015
Philadelphia Water releases the September 2015 Issue of the Take Part! e-newsletter to connect potential contractors to the City's procurement system and contracting opportunities for business diversity. This edition features Philadelphia's Minority Development Week theme, PHL Center Stage: "Building a Legacy of Opportunity". See the full issue here: Take Part! September 2015
Vote for the 2015 Spokesdog!
Aug 06, 2015
We received over two dozen nominations for the next Philadelphia Water Spokesdog . And while we personally think all these cute pooches would be great ambassadors in the campaign to spread awareness about the impact of pet waste on our waterways, it's up to you to vote in the champ. Check out all of the profiles and help us choose the 20 finalists that will compete for the crown. Read more about the competition!
Art Enhances Infrastructure in Manayunk
May 14, 2015
Philadelphia Water has been working with Philadelphia Mural Arts to create Waterways, a temporary street art installation highlighting the importance of a healthy Schuylkill River and our recent stormwater management improvements at the Venice Island Performing Arts and Recreation Center. The 50-plus colorful, unique vinyl "steppingstones" that make up Waterways stretch over 10 blocks and lead viewers from Pretzel Park in central Manayunk down Main Street and to Venice Island, which sits between the Manayunk Canal and the Schuylkill River. Read more about Waterways and how Philadelphia Water uses art to connect citizens to water infrastructure.

Contact Us

Report a Problem:
(215) 685-6300

Billing and Account Questions:
Water Revenue Bureau
(215) 686-6880
8:00 a.m - 5:00 p.m.

Mail Payments to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Please visit the Water Revenue Bureau website for in-person bill pay locations.