Customer Service Standards

Rubbish & Recycling collections

• On-time collection
• Redress - Will pick-up any missed collections on the next day

Pothole Repair

• Response time of 1 Business Day
• Redress - Will notify customer if pothole repair is not made within one day

Ditch repair

• Response time of 30 Business Days
• Redress - Will notify customer if ditch repair is not made within 30 days in season