This form should be used to file a complaint against your cable operator. We recommend that before filing a complaint with the Franchise Authority, you first contact your cable operator and provide them the opportunity to resolve any complaints. Their address, phone numbers and websites canbe found at the bottom of this form.
Cable Company: Comcast Cable Urban CableWorks
Please Assist us by checking one of the circles at each of the questions below: Yes No Have you reported this problem to your cable company? Telephone Letter Website Did you receive a response from your cable company? Were you able to contact your cable company by telephone? Did you get a busy signal when attempting to contact your cable company? Were you on hold for more than 60 seconds?
Subject of Your Comment or Complaint:
Please describe your comment or complaint below:
I prefer to be contacted by: Phone E-mail
The City of Philadelphia Cable Franchise Authority will review your complaint. Your complaint may be forwarded wholly, or in part to your cable operator.