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City of Philadelphia

Customer Service (PCS)

Procurement Customer Service (PCS) serves as the customer service hub of the Procurement Department.
PCS answers any questions that vendors or City departments have regarding information in reference to bids, contracts, or other related issues.

PCS maintains the Vendor Registration and Bid Announcement Registration lists, which are how the City contacts vendors who have expressed an interest in doing business with the City of Philadelphia.

PCS also maintains the list of certified Local Business Entities (LBEs). A certified LBE may be eligible to receive a bid preference on applicable bids, as long as they comply with LBE regulations.

Additionally, along with the FAQ provided on this website, PCS maintains a guide for “Doing Business with the City of Philadelphia” which serves as a vendor guide.

If you have any questions about the City’s procurement purchasing practices, please email PCS at bid.info@phila.gov or call the help desk at (215) 686-4720.