Philadelphia Information Locator Service
Current Record Series

Water, Department of;
Water, Bureau of;
Filtration, Bureau of

[Record Group 91]

Accounting Division / Billing Transcripts - Residential
,
Listings of residential accounts which display all�information on a customer's monthly bill.
Location: In office of record
Collections Division / Informal Hearing Files
,
Documentation needed for informal hearings when customer complaints have not been previously resolved. File includes hearing requests, hearing schedule log, notice to appeal rights, a hearing adjustment notice, acknowledgement letters, and a decision letter.
Location: In office of record
Customer Service Division / Adjustments to Customer Accounts
,
Records showing name and address changes, billing adjustments, senior citizen discount rates on water bills, and state Health Department notifications on customer deaths.
Location: In office of record
Customer Service Division / Customer Complaint Records
,
Records of customer inquiries or complaints and the response from Water Revenue Board.
Location: In office of record
Customer Service Division / Customer Assistance Programs
,
Evaluations of customer income status to determine�eligibility for the Water Revenue Assistance Program (WRAP) or special billing terms. Includes new customers, renewals, and rejections.
Location: In office of record
Customer Service Division / Private Grant Funded Programs
,
Approved transmittal of private grant funding to low income customers for continued delivery of utility services, including the utility emergency services fund grant program, low income heat emergency program, and crisis program.
Location: In office of record
Customer Service Division / Tenant Records
,
These records are used to verify tenant status to ensure correct billing.
Location: In office of record
Meter Reading Division / Daily Meter Reading Reports
,
These records contain statistical data of water meter reading routes which are used to ensure accurate billing.
Location: In office of record
Meter Reading Division / Phone Captured Meter Readings
,
These records are used to attain water meter readings from customers who do not respond to visits from meter readers. Information is recorded by a 24-hour telephone voice mail system.
Location: In office of record
Accounting Division / Billing Transcripts - Commercial
,
This is a listing of commercial accounts which discloses all information shown on a customer's bill.
Location: In office of record
Accounting Division / Billing Computation Proof Listing - Residential
,
Listing of all water and sewer bills mailed daily which discloses how residential bills are computed.
Location: In office of record
Accounting Division / Billing Computation Proof Listing - Commercial
,
Listing of all water and sewer bills mailed daily which�discloses how commercial bills are computed.
Location: In office of record
Accounting Division / Billing Adjustment Records
,
Records of customer complaints and requests for adjustment�of water bills.
Location: In office of record
Accounting Division / Payment Receipts
,
These are the printed water bills sent to customers and used to pay accounts and provide proof of payment. Also included are miscellaneous request charges for broken pipes and missing water meters.
Location: In office of record
Accounting Division / Billing Adjustment Transmittal
,
Form used to control statistical, monetary, and other types of daily activities affecting adjustments and accounts receivable balances.
Location: In office of record
Accounting Division / Detailed Payment Listings
,
Computerized listing of all payments made on a given day, including a detailed list of corrections to customer account payments.
Location: In office of record
Accounting Division / Payment Summaries
,
Analysis of different types of payments of water bills categorized by revenue source codes and used for financial reports.
Location: In office of record
Accounting Division / Accounts Support Data
,
These records enable Water Revenue personnel to review each account to determine if there are any liens against it or if a senior citizen discount has been granted.
Location: In office of record
Accounting Division / Customer Name and Address Changes
,
Customer name and address changes or property owner changes that may affect the way bills are mailed.
Location: In office of record
Accounting Division / Customer Account Statistical Changes
,
Information regarding changes to customer accounts that might affect the way the accounts are billed.
Location: In office of record
Accounting Division / Accounts Receivable Reconciliation
,
These records display daily activity such as payments, adjustments, new billings, updating of penalty, additional liens, etc. This listing is referred to by the accounts receivable unit for auditing purposes.
Location: In office of record
Accounting Division / Account Status Requests
,
These are formal requests for customer information by the Customer Relations and Accounting Divisions initiated by a customer complaint about their payments.
Location: In office of record
Accounting Division / Water Meter Reading Records
,
Records of residential and commercial water meter readings used to produce water bills.
Location: In office of record
Accounting Division / Water Billing Information
,
These records include active data such as billings, payments, adjustment, meter readings, customer names and addresses, and three years of billing history.
Location: In office of record
Collections Division / Tax Review Board Files
,
These files contain preparatory data necessary when a customer complaint is referred to the Tax Review Board.
Location: In office of record
Collections Division / Customer Account Code Changes
,
These records reflect changes in type of account such as residential, commercial, tenant occupied etc. This information notifies the Water Revenue Bureau of status changes in customer accounts and expedites collections.
Location: In office of record
Collections Division / Collection Activity Data
,
These records describe the efforts to investigate delinquent accounts and effect collection of unpaid bills.
Location: In office of record
Collections Division / Sheriff Sales
,
Records used to adjust water bills after Sheriff sales of properties in the city, and include mortgage claim service forms, water billing complaint records, special investigation forms, and Sheriff sale books containing tax and mortgage data.
Location: In office of record
Collections Division / Payroll Deduction
,
Applications by city employees to pay past due water bills through payroll deduction.
Location: In office of record
Collections Division / Medical Emergency Program
,
These records are used to verify the legitimacy of a customer's medical emergency to justify delays in collection of bills or shut off of service.
Location: In office of record
Collections Division / Judicial Collection Activity
,
Records of unpaid accounts turned over to courts for resolution.
Location: In office of record
Collections Division / Informal Hearing Files
,
Documentation needed for informal hearings when customer�complaints have not been previously resolved. File includes hearing requests, hearing schedule log, notice to appeal�rights, a hearing adjustment notice, acknowledgement�letters, and a decision letter.
Location: In office of record

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Filtration, Bureau of
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Last updated on April 9, 1996