CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
FLEET MANAGEMENT QUALITY ASSURANCE DIRECTOR
This is fleet management quality assurance and review work, at the deputy director level,
implementing and monitoring performance standards for all aspects of the City's fleet maintenance and repair program. The position in this class is responsible for assuring the systematic and ongoing review of fleet maintenance and repair systems and operations, staff activities, vehicle equipment performance, and contracted provider services to monitor conformance to relevant standards, specifications, rules, and regulations.
Work includes responsibility for all City vehicle and related equipment purchases, development of equipment specifications, administration of vehicle warranty claims, and control of the agency's preventive maintenance program. The employee frequently engages in research projects evaluating automotive technology, including equipment innovations and improvements for possible acquisition and City use. Contact with officials from City departments and agencies and manufacturing and service vendors is a significant aspect of the work. Work is performed under the direction of the Fleet Manager.
ALLOCATING FACTORS: (The following conditions must be met in order for a position to be approved for this class)
- The position must be responsible for directing the Quality Assurance Bureau of the City's Office of Fleet Management.
- The position must be responsible for implementing and monitoring performance standards for all aspects of the City's fleet maintenance and repair program.
- The position must be responsible for the purchase of all City automotive equipment, development of equipment specifications, administration of vehicle warranty claims, and control of a preventive maintenance program.
- The position must report to the Fleet Manager.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
- Directs the review and evaluation of vehicle maintenance and repair operational systems and processes for conformance with agency performance and safety standards, and federal, state, and local regulatory mandates and standards; schedules unannounced audits of agency shops; assigns subordinates to conduct audits of shop operations; directs the review of productivity levels, quality of repair work, shop safety compliance, inventory management practices, and adherence to relevant regulations and standards; directs and/or performs the preparation of review reports notating audit findings and making recommendations on possible improvements; directs managers and supervisors, at shop sites, to make immediate corrections to shop operations when necessary; recommends disciplinary action against shop personnel for gross violations of rules, regulations, and standards.
- Directs the administration of vehicle and related equipment purchases for general, aviation, water, federal, forfeiture, and grant funds; receives requisitions for the purchase of vehicles and related equipment from all City agencies and departments; reviews requests for appropriateness, evaluating the equipment needs of the agency; may review reports of agency work production against existing vehicle equipment usage (equipment used, types of operations performed, tonnage capacity of vehicles, and actual tonnage carried per load) to determine actual equipment needs; confers with requesting agencies and may suggest alternate usage of existing equipment, upgrading existing equipment, or the purchase of other types of equipment; approves appropriate equipment requests and forwards requisitions to Procurement for processing; directs the tracking of equipment purchases through the procurement process; ensures subordinate staff are on hand for support during the bidding and awarding stage of equipment purchases to ensure vendors furnish items in accordance with specifications; works and interacts with Procurement and Finance to expedite vehicle and related equipment purchases.
- Directs the development of all vehicle and related and ancillary equipment specifications for the City; ensures specification development activities achieve desired objectives regarding rules, regulations and standards, and safety and reliability considerations; directs and/or performs assessment of chassis, power train, suspension, superstructure, lighting, safety devices, modifications, and accessories as part of the specification development process; refers to trade and manufacturer journals, specialized computer equipment assessment applications, and to manufacturers, in the development of appropriate equipment specifications; ensures appropriate clauses are inserted into all equipment specifications, such as warranty stipulations; travels to manufacturer sites to physically observe and inspect advancements and improvements in vehicle equipment technology; directs subordinates to conduct regular pilot inspections of equipment at vendor sites to ensure the manufacturing process conforms to specifications, safety standards and construction techniques; ensures equipment inspections are conducted for all equipment upon delivery to make certain components installed are in working order and conform to specification
- Directs agency warranty administration activities; directs, through a subordinate, the review all work orders from the previous day to ascertain whether cash or services are recoverable under warranty agreements; directs the submission of monetary or service claims for chronic vehicle conditions or identified component defects; confers with vehicle equipment dealers to negotiate disputed warranty claims; ensures all manufacturers' recall notices are received and that vehicles are serviced on these occasions; interacts with Risk Management to furnish accident appraisal information and cost estimates for liability purposes; directs subordinates responsible for all vehicle and related equipment accident
- Directs, through a subordinate, the administration and monitoring of the agency's vehicle preventive maintenance program; ensures timeframes are established for the regular maintenance of all vehicles; ensures, through a subordinate, that shops perform preventive maintenance on vehicles at regular intervals; issues, through a subordinate, notifications on those vehicles due for preventive maintenance and those overdue; directs shop supervisors to correct sub-standard compliance with the preventive maintenance program.
- Regularly researches technological advances and improvements in the automotive industry; evaluates new types of vehicle and related equipment components to ascertain their viability to the City's fleet operation; assesses the capacity of new or improved equipment to increase and enhance operational productivity in a cost effective manner; travels to manufacturer sites to observe the operation of equipment and physically inspect the quality of its components; utilizes professional computer application programs, professional formulas, trade journals, and knowledge to determine whether equipment under review is beneficial for the City; recommends to superior, and to officials of other City departments, the acquisition of vehicles and equipment determined to enhance City operations; evaluates Fleet vehicles and determines the life cycle of vehicles and related equipment and components.
- Directs, through a subordinate supervisor, the monitoring of contracted providers to ensure services performed are satisfactory and conform with contract specifications; directs subordinates in the regular, on-site review of vendor agencies to evaluate and report on their performance; receives reports on vendor reviews and detailing finding and any problems identified; interacts with contracted agency representatives to resolve problems and disputes; holds payment for contracted services that are grossly inadequate or not in adherence with contract specifications; recommends termination or non-renewal of
contracts for vendors continually providing sub-standard services.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- process and procedures utilized in quality assurance of a large automotive fleet maintenance operation.
- the types of automotive equipment used in municipal fleet operations, and of the maintenance and repair programs used to keep such a fleet in effective running order.
- the management principles, practices and procedures used in maintaining and repairing a large municipal fleet of diversified automotive equipment.
- automotive and truck mechanical, hydraulic, pneumatic, and electrical systems.
- fleet maintenance accident/equipment appraisal techniques and procedures.
- welding and fabrication techniques and practices.
- the market as it applies to automotive and truck equipment, parts, maintenance and repair costs.
- supervisory methods and techniques.
- administrative procedures and record systems used to control fleet maintenance repair.
- large scale store keeping and stock control principles, practices and methods.
- the use of computer programs used in the management, analysis and tracking of a comprehensive fleet maintenance and repair operation.
- the use and operation of computerized hardware and software for record keeping, report generation and analysis purposes.
- contract monitoring principles, practices, and techniques as applied to a large municipal fleet maintenance operation.
- inventory management principles, practices, and techniques as applied to a large municipal fleet maintenance operation.
- procurement procedures and policies.
- plan and direct a quality assurance program for a wide variety of municipal equipment.
- evaluate methods, procedures and techniques employed in technical fleet maintenance.
- understand, prepare and comprehend technical reports on fleet maintenance.
- prepare comprehensive written reports on shop operations.
- establish and maintain effective working relationships with associates and representatives of fleet maintenance equipment suppliers.
- effectively incorporate computerized systems, equipment and programs into an fleet quality assurance operation.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.
Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 4/97.)
- Education equivalent to completion of the twelfth school grade.
- Six years of experience in the automotive trade performing maintenance, repair, or inspection of automotive vehicles and related equipment, two of which have been in a supervisory capacity, and has included research and implementation of new automotive maintenance and repair technology, techniques and procedures.
- Two years of experience directing, through second level subordinate supervisors, a large municipal fleet maintenance operation composed of several automotive, truck and special project activities.
- Two years of experience managing a centralized administrative quality assurance function involving the systematic and ongoing review of automotive maintenance and repair systems and operations.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department that has included the specific experience described above.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
- Possession of a valid, proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment to the class.
- Possession of a valid proper class official safety inspection and valid emissions control license as issued by the Commonwealth of Pennsylvania prior to appointment to the class.
PAY RANGE: EP26
CSC - 4/1997 ; Ad. Board - 6/1997
END OF JOB CLASS SPECIFICATION - 7F45