7D40

                                                                                                                         PAY RANGE: EP20

 

CUSTODIAL OPERATIONS MANAGER

 

GENERAL DEFINITION

 

            This is managerial building operations work directing the provision of a continuous custodial services program in a large airport terminal complex or several large municipal office buildings. The employee in this class directs, through subordinate supervisors, a large number of supervisory staff, semi‑skilled and unskilled workers on assigned shifts and is responsible for managing human capital, budgeting, resource allocation, requisitioning and stores activities necessary to support a major custodial services operation.  Contact with departmental administrators and City officials to develop plans and discuss challenges concerning the provision of optimal building operation services and motivating staff to incorporate quality and customer service strategies into all work practices is a major aspect of this work.  Work is performed under the supervision of an administrative superior.

 

ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)

 

·        The employee must direct all custodial and related building operation services for a large terminal complex, or several large municipal office buildings.

 

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

 

            Plans, organizes and directs, through subordinate supervisors, large crews engaged in providing custodial services on a continuous basis; develops and evaluates the custodial services program through personal inspections, periodic reports and comments of customers, and other City personnel; devises work schedules and assigns personnel to provide optimum services.

            Meets with shift supervisors for special assignments, review work operations, reviews customer comments and resolves problems,  discusses operational changes; sets priorities; tours facilities to  evaluates quality of services provided; revises procedures as necessary to insure efficient and timely provision of services throughout complex.

            Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

            Responsible for managing the custodial operations budget, which includes maintaining staffing levels, managing overtime, researching and preparing specifications and requisitions for the purchase of cleaning equipment.

            Receives and reviews work orders for ceremonial or other civic events; confers with officials from various agencies about special departmental requirements; investigates complaints concerning services provided; insures that work performed conforms to departmental requirements and standards.

            Develops procedures to implement recycling program in City owned facilities; meets with departmental administrators to publicize and coordinate the collection of recyclable materials; arranges for collection points and pick‑up of materials by recycling contractors.

            Maintains records of work performed by staff; prepares regular reports of activities; reviews and approves requisitions for materials and supplies; develops and submits operating budget requests for personnel, supplies and services contracts.

            Responsible for personnel matters such as evaluating performance, reviewing disciplinary actions and conducting hearings.

            Performs related work as required.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 

KNOWLEDGE OF:

 

•           supervisory methods and techniques

•           the practices, methods, materials and equipment commonly used in building operations

•           building operations management techniques

•           the occupational hazards and safety precautions involved in building operations

•           record keeping and other clerical and administrative procedures needed to effectively implement a building operations program

•           basic math

 

Skill in:

 

•           computer programs, such as Excel and Word

•           organizing and coordinating

•           problem solving

 

ABILITY TO:

 

•           prepare documents with clearly organized thoughts using proper sentence     construction, punctuation, and grammar

•           plan, manage and coordinate projects over a multi-shift operation

•           apply policies consistently

•           prepare requisition and specify materials, supplies, and equipment used in building             operations work

•           effectively communicate both written and verbally evaluate performance and take      corrective action

•           present ideas effectively both verbal and written

•           establish and maintain effective working relationships with associates,            departmental administrators and City officials

•           plan, assign and evaluate the activities of a large custodial services workforce

 

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE  (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.  Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 5/10.)

 

EDUCATION:

 

            Completion of two years study at an accredited college or university.

 

AND

GENERAL EXPERIENCE:

 

            Five years of building maintenance or environmental services (janitorial) experience in a major building or group of buildings.

 

AND

SPECIFIC EXPERIENCE:

 

            Three years of experience supervising, through subordinate supervisors, crews of workers engaged in providing custodial services.          

 

OR

 

     Three years of management level experience, directing a custodial staff in a multi-building environment.

 

OR

 

            Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources, which includes the specific experience as indicated.

 

Note: Responsibility for custodial services of public access buildings is preferred.              Experience working with collective bargaining employees is preferred.

 

PHYSICAL AND MEDICAL REQUIREMENTS

 

            Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

 

 

LICENSES, REGISTRATIONS, AND/OR CERTIFICATES

 

            Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of appointment as a Custodial Operations Manager, if required by work assignment.

            Positions in the Airport must be able to pass and maintain SIDA (Security Identification Display Area) and AOA (Airfield Operations Area) clearance.

 

Class Established:

 9/73

 

Latest Spec. Revision

CSC – 4/10

Ad. Board – 5/10

 

MAR