- This is training level emergency radio communications work on an assigned shift, receiving telephone requests for fire fighting, medical rescue and other services, and dispatching the appropriate personnel and apparatus. Employees in this class learn the principles, practices, methods, and procedures used in operating a variety of fire communication equipment. Work is performed under the supervision of a higher level fire equipment dispatcher.
Typical Examples Of Work (Illustrative Only)
- Receives instructions and on-the-job training in all phases of the fire radio room operation.
- Learns to operate a variety of communication equipment such as computer terminal, two-way radio, public address system and electrical signal transmitting equipment to receive and announce alarms, relay information and dispatch equipment.
- Learns to dispatch apparatus and personnel according to established emergency procedures and nature of emergency.
- Learns departmental organization, assignment of fire apparatus, and terminology appropriate to the work.
- Maintains records of alarms, apparatus movements and changes in street index system, when necessary.
- Performs related work as required.
- Answers incoming calls from the foreign language-speaking public and the English-speaking public; uses both language spoken extensively in a foreign-language community in the city, and the English language to obtain pertinent information on calls requiring fire department action; dispatches fire equipment required for each situation.
Required Knowledge, Skills And Abilities
- English usage, spelling, grammar, and punctuation
- learn readily the principles, practices, methods and procedures used in operating a variety of fire communications equipment
- learn readily street and fire station locations and the location of principal fire hazards in the city
- obtain essential information from persons under emergency conditions
- think clearly and act quickly in emergency situations
- maintain routine clerical records accurate and legibly
- speak clearly and distinctly
- use a computer terminal to enter and retrieve data
- type information into a computer terminal accurately and at a minimum speed established by the department
- establish and maintain effective working relationships with other employees and the general public
- identify non-emergency calls which must be referred to 311
- identify police emergency calls which must be referred to 911
- speak, read and write fluently and clearly one of the languages spoken extensively in a foreign-language community in the city
Minimum Acceptable Training And Experience
(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 9/89.)
- Education equivalent to the completion of the twelfth school grade.
- Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language.
Physical And Medical Requirements
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Latest Spec. Revision:
- CSC: 7/11, Ad Board: 9/11