PAY RANGE: 12
POLICE COMMUNICATIONS DISPATCHER
This is police emergency radio communications work at the full performance level. Employees work on assigned shifts operating a variety of communications equipment for receiving and transmitting information to departmental units, receive, screen and process calls from the general public and police personnel, and dispatch patrol vehicles. Access to, and security of, highly sensitive materials is an important aspect of this job. Work is performed under the supervision of an administrative or technical superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
· Must perform full performance police emergency radio communications work on an assigned shift
· Must be able to maintain state and national fingerprint-based background check clearance as required by the Federal Bureau of Investigation’s (FBI) Criminal Justice Information System (CJIS) Security Policy.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
Answers incoming calls from the general public; ascertains the nature and determines the seriousness of such calls and re-routes and otherwise disposes of those not requiring emergency police department response; selects proper situation codes and types pertinent information into a computer terminal keyboard; determines nature of pertinent comments to place in text section of terminal input format.
Keys codes into terminal keyboard to display incoming call information; selects from available patrol officers displayed on terminal screen to dispatch; relays over a variety of radio bands data to selected vehicles; selects alternative patrol officers according to protocol and judgment when regular patrol officers are unavailable; selects disposition codes for clear jobs.
Receives requests for information from police district units and other agencies such as the status of stolen vehicles and missing persons; utilizes computer terminals and systems commands to access police information networks, including the National Crime Information Center (NCIC) database, to retrieve data in response to information requests; ensures the security and confidentiality of the information consistent with applicable laws and regulations.
May instruct and advise trainees, both non-uniformed and uniformed, in techniques and procedures of computer-assisted dispatch system; may conduct refresher training sessions for experience personnel.
Answers incoming calls from the foreign language-speaking public and the English-speaking public; uses both a language spoken extensively in a foreign language-speaking community in the city and the English language to obtain pertinent information on calls requiring police action; dispatches police equipment required for each situation.
Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
• the practices, methods and procedures in operating the computer-assisted dispatch system to dispatch police vehicles in response to calls
• the geography of the city
• the spelling of city streets and area names
• the location and boundaries of police districts
• the state and federal laws and rules governing the security and integrity of criminal justice information
• obtain essential information from persons under emergency conditions
• think clearly and act quickly in emergency situations
• speak clearly and distinctly
• operate computerized police information network systems
• type information into the computer terminal accurately and at minimum speed established by the department
• speak, read and write a specified foreign language and the English language fluently and clearly for the Bilingual specialty
• maintain access to, and security of, highly sensitive materials
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 7/10.)
Education equivalent to completion of the twelfth school grade.
One year of experience receiving calls for emergency service and dispatching vehicles by means of a variety of police communications equipment.
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources.
Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
Must be able to maintain state and national fingerprint-based background check clearance as required by the Federal Bureau of Investigation’s (FBI) Criminal Justice Information System (CJIS) Security Policy.
Class Established 8/62
Spec. Revision 9/89
Latest Spec. Revision:
CSC – 5/10
Ad. Board – 7/10