Typical Examples Of Work (Illustrative Only)
Receives instructions and on-the-job training in the proper procedure for performing, and performs the following:
- Answers incoming calls from the general public; ascertains the nature and determines the seriousness of such calls and re-routes and otherwise disposes of those not requiring emergency police department response; selects proper situation code and types pertinent information into a computer terminal keyboard; determines nature of pertinent comments to place in text section of terminal input format.
- Types codes into terminal keyboard to display incoming call information; selects from available vehicles displayed on terminal screen which to dispatch; relays over a variety of radio bands data to selected vehicles; selects disposition codes to clear jobs.
- Receives requests for information from police district units and other agencies such as the status of stolen vehicles and missing persons; utilizes computer terminals and system commands to access police information networks, including the Philadelphia Crime Information Center (PCIC) database, the National Law Enforcement Telecommunications System (NLETS) and the National Crime Information Center (NCIC) database, to retrieve data in response to information requests; ensures the security and confidentiality of the information consistent with applicable laws and regulations.
- Performs related work as required.
- Answers incoming calls from the foreign language-speaking public and the English-speaking public; uses both a language spoken extensively in a foreign-language community in the city, and the English language to obtain pertinent information on calls requiring police action; dispatches police equipment required for each situation.