PAY RANGE: 11
This is communications work at the full performance level providing a variety of telephone communication, maintenance dispatch or security information services in a large hub international airport for airport personnel, tenants, passengers and the general public. An employee in this class, on an assigned shift, operates communications and computerized information systems equipment answering, receiving and transmitting messages of emergency and non‑emergency nature and recording, inputting and/or programming messages received. Employees in the Communications Center assignment serve as the central reporting and liaison point for airport activities and answers inquiries and provides referral assistance to airport passengers and visitors. Employees working in the Maintenance Job Control assignment receive emergency and non-emergency maintenance requests, track requests in a maintenance management system and coordinates response between airport and contract maintenance staff. Employees working in the Security Office assignment operate airport security and identification equipment and are designated as Trusted Agents for the airport. Work includes monitoring and controlling access to restricted areas of the airport, operating airport security and identification equipment and serving as central reporting and liaison point for airport activities. Work is performed under the supervision of an Airport Communications Services Supervisor.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
1. Positions in this class must provide communication and information services on assigned shifts.
2. Positions in this class must operate communications and computerized information systems equipment.
3. Positions in the Security Office must maintain trusted agent status
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
Performs the duties shown below with members of the English language speaking and designated non‑English language speaking populations.
Performs work at full performance level operating communications and computerized information systems equipment; receives and transmits messages; answers calls received in a courteous and efficient manner; provides information to callers and visitors; monitors calls connected on the switchboard; records and inputs messages received onto the system's computer; programs and announces flight information and public messages; dispatches airport emergency crews such as the Police, Fire and operations personnel in response to emergency calls received.
Performs related work as required.
Communications Center Assignment
Serves as central reporting and liaison point for airport activities including coordinating services for passengers and media relations; maintains standard time for all airport activities; provides and maintains list of tenants, airport and local directories; records and directs messages for and on behalf of maintenance control; collects and disburses lost and found items; assists tenants, passengers, and employees with various needs, and resolves problems.
Directs passengers and visitors to the various airport facilities and appropriate airport personnel; provides airline information, including flight arrivals and departures; answers inquiries and provides referral assistance to airport passengers, employees and tenants; answers inquiries concerning air and land transportation available from the airport and the passengers' scheduled destinations; answers inquiries concerning hotels, restaurants, places of civic, scenic and historic interest, current activities, and guided tours in the metropolitan area; and contacts various bureaus, offices, agencies and centers to obtain additional information or special assistance.
Records and dispatches maintenance service requests to specific units or Building Maintenance during hours that Maintenance Job Control is not operating; transfers the requests to Maintenance Job Control during working hours.
Maintenance Job Control Assignment
Coordinates with all maintenance staff for the purpose of communicating and receiving information regarding maintenance service requests and work orders; prioritizes and classifies multiple requests for service calls including emergency and non-emergency requests; operates a two-way radio to communicate with Airport Maintenance Coordinators, Shop Supervisors, and other Airport management staff; enters service requests and work orders in a computerized maintenance management system and keeps record of service, calls and work orders; distributes work orders to maintenance service crews; communicates with Airport staff and key stakeholders; compiles reports related to the unit’s activities; and maintains files on all service requests and related information and documents.
Security Office Assignment
Monitors and controls access to the restricted areas of the airport; retrieves information of persons with access problems; verifies identification and permits access to the restricted areas. May operate airport security and identification equipment; assists tenants and aviation division staff in completing photo identification applications; makes new airport ID for tenants and aviation division staff; adjusts camera controls for proper exposure, color and tint and photographs applicants; stores portraits and signatures of tenants and aviation division staff in the system's computer and assists in verifying applicants for new airport ID; updates tenants and aviation division staff ID.
Functions in a full performance capacity performing and providing Trusted Agent duties as defined by the Transportation Security Agency; collects information from applications and current Airport employee used to process Criminal History Record Checks (CHRCs) and Security Threat Assessments (STAs).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
· correct English usage and grammar
· recordkeeping and clerical practices
· personal computer and office equipment
· communication, security, or airport identification equipment and their uses
· operate Airport communications and information systems equipment
· operate Airport security and identification system equipment if required by work assignment
· operate a computerized maintenance management system if required by work assignment
· utilize a computer terminal
· speak over a public address system both clearly and distinctly, using good diction
react quickly when receiving and transmitting calls and messages of an
· follow instructions and standard procedures involved in airport communications and information systems
· learn the use of a computer keyboard
· learn and remember the names, locations and functions of various airport and city personnel
· learn the operation of communications and information systems equipment, a security and identification system equipment and/or other related system equipment
· maintain routine records of activities
· learn the use of aviation terms and phraseology
· speak and understand the designated non‑English language for the bilingual specialty
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be approved based on training and experience approved on 10/15.)
Education equivalent to completion of the twelfth school grade.
One year experience providing a variety of telephone communication or maintenance dispatch services at a large international airport.
Two years of experience transmitting information and/or dispatching equipment and personnel involving full time operation of a telephone switchboard, two-way radio or similar communication equipment.
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY
Sufficient training and/or experience to be able to converse effectively in English and the designated non‑English language.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in environmental conditions required of a position in this class.
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
Must pass and maintain SIDA (Security Identification Display Area) and AOA (Airfield Operations Area) clearance at the time of appointment and during tenure of employment as an Airport Communications Operator 2.
Class Established - 12/53
Spec. Revision: CSC ‑ 10/91; Ad. Board ‑ 12/91
CSC - 04/04; Ad. Board - 08/04
Latest Spec. Revision: CSC - 8/10; Ad. Board - 9/10
Spec. Revision: CSC – 10/15 Ad. Board – 10/15