General
- Operates communications and computerized information systems equipment; receives and
transmits messages; answers calls received in a courteous and efficient manner; provides
information to callers and visitors; monitors calls connected on the switchboard; records and
inputs messages received onto the system's computer; programs and announces flight information
and public messages; dispatches airport emergency crews such as the police, fire and operations
personnel in response to emergency calls received.
- Monitors and controls access to the restricted areas of the airport; operates airport closed
circuit television; views proper image of persons in the restricted areas; retrieves information
of persons with access problems; verifies identification and permits access to the restricted areas.
- May operate airport security and identification equipment; assists tenants and aviation
division staff in completing photo identification applications; makes new airport ID for tenants
and aviation division staff; adjusts camera controls for proper exposure, color and tint and
photographs applicants; stores portraits and signatures of tenants and aviation division staff in
the system's computer and assists in verifying applicants for new airport ID; updates tenants and
aviation division staff ID.
- Serves as central reporting and liaison point for airport activities; maintains standard time
for all airport activities; provides and maintains list of tenants, airport and local directories;
records and directs messages for and on behalf of maintenance control; collects and disburses
lost and found items; may meet with passengers, customers and staff at the information
dissemination center of the Communications Center, to discuss and resolve communication and
information related problems; collects cash for and on behalf of the accounts department.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
KNOWLEDGE OF:
- correct English usage and grammar.
- recordkeeping and clerical practices.
ABILITY TO:
- operate Airport communications and information systems equipment.
- operate Airport security and identification system equipment.
- utilize a computer terminal.
- speak over a public address system both clearly and distinctly, using good diction.
- react quickly when receiving and transmitting calls and messages of an emergency
nature.
- follow instructions and standard procedures involved in airport communications and
information systems.
- learn the use of a computer keyboard.
- learn and remember the names, locations and functions of various airport and city
personnel.
- learn the operation of communications and information systems equipment, a security and
identification system equipment and other related system equipment.
- maintain routine records of center activities.
- learn the use of aviation terms and phraseology.
- speak and understand the designated non-English language for the bilingual specialty.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement
represents the minimum training and experience standards which will be used to admit or reject
applicants for tests. Applications submitted by candidates for this class will be approved based
on training and experience approved on 12/91.)
EDUCATION
- Education equivalent to completion of the twelfth school grade.
EXPERIENCE
- One year experience providing a variety of telephone communication services at a large
international airport.
- Two years experience involving full time operation of a telephone switchboard or
two-way radio console.
Or any equivalent combination of education and experience determined to be acceptable
by the Personnel Department that has included the specific experience described above.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY
- Sufficient training and/or experience to be able to converse effectively in English and the
designated non-English language.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in environmental conditions required of a position in this class.
PAY RANGE: 11
Class Established: 12/1953
Latest Spec. Revision:
CSC - 10/1991 ; Ad Board - 12/1991
CO/ps/ps
END OF JOB CLASS SPECIFICATION - 6J07