CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
6J05
AIRPORT COMMUNICATIONS CENTER SUPERVISOR
GENERAL DEFINITION
This is supervisory telecommunications work directing the activities of a communications center on an
assigned shift at a large hub international airport. The employee in this class, plans, schedules, assigns and
monitors the work activities of communications center operators and assists in the management of the airport
communications center. Contact with airport operations personnel, contractors and the general public and
monitoring the activities of the communications operators to ensure that practices and procedures followed in
the center are in accordance with FAA and Division Aviation rules and regulations, are significant aspects of
the work. Work is performed under the direction of the airport administrative superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)
- Positions in this class must be located in the Communications Center of the Philadelphia International
Airport.
- Positions in this class must plan, schedule, assign and monitor the work activities of Communications
Center Operations on an assigned shift.
- Positions in this class must assist in the management of the Airport Communications Center.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
- Plans, schedules, assigns and monitors the work activities of communications center operators on an
assigned shift; prepares weekly work schedules for subordinate staff; plans and arranges duty coverage and
overtime; assigns communications center operators to access control, badging, message/paging, maintenance
control, information dissemination and other functions as required; monitors response by operators to
emergency and non-emergency situations and intervenes in difficult or sensitive situations; trains operators on
computerized communication equipment and operating procedures; prepares performance reports for subordinate
staff.
- Assists in the management of the communications center; performs tests on communications equipment;
identifies defective communications equipment/parts and reports malfunction for immediate replacement and/or
repair; prepares and directs the preparation of center activity records and reports; directs the recording of public
information on tapes; compiles and maintains center activity records and reports; participates in developing and
implementing procedures and programs to ensure that communications center operations are conducted
according to governmental and division regulations; coordinates communication activities with Airport police
and fire and personnel and operations staff; assists in the review and evaluation of existing and new
communications systems; prepares reports pertaining to suitability for use and maintenance; analyzes emergency
procedures involving the communications center.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
KNOWLEDGE OF:
- FAA and the Division of Aviation rules and regulations pertaining to airport communications.
- practices and procedures involved in airport communications.
- a variety of communications equipment/parts and their uses.
- computerized communication systems and their uses.
- voice, video and data transmission systems.
ABILITY TO:
- plan, organize, direct, and monitor the activities of communications center operators.
- train communications center operators in new communications equipment and/or computerized
equipment.
- prepare work schedules and assignments and provide adequate duty coverage and overtime.
- learn communication systems and understand technical documentation.
- supervise and coordinate airport communications personnel during emergency situations.
- prepare written reports of accidents, emergencies and other center activity records and reports.
- establish and maintain effective working relationships with associates, subordinates and the public.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the
minimum training and experience standards which will be used to admit or reject applicants for tests.
Applications submitted by candidates for this class will be reviewed based on training and experience
requirements as approved on 10/91.)
EDUCATION
- Education equivalent to completion of the twelfth school grade.
AND
GENERAL EXPERIENCE
- Two years of airport communications or information services experience.
AND
SPECIFIC EXPERIENCE
- Three years of experience operating telecommunications equipment and providing a variety of
communication services at a large or medium hub international airport facility.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel
Department that has included the specific experience described above.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
PAY RANGE: 15
Class Established: 10/1991
TOC/sb/ps
END OF JOB CLASS SPECIFICATION - 6J05