6J05

PAY RANGE: 15

 

AIRPORT COMMUNICATIONS CENTER SUPERVISOR

 

GENERAL DEFINITION

 

            This is supervisory telecommunications work directing the activities of a communications center or Security Badging Office on an assigned shift at a large hub international airport.  The employee in this class work on an assigned shift to plan, schedule, assign and monitor the work activities of communications center operators and assists in the management of the airport communications center.  Contact with airport operations personnel, contractors and the general public and monitoring the activities of the communications operators to ensure that practices and procedures followed in the center are in accordance with FAA and Division Aviation rules and regulations, are significant aspects of the work.  Work is performed under the direction of the airport administrative superior. 

 

ALLOCATING FACTORS:  (The following conditions must be met for a position to be allocated to this class.)

 

·        Positions in this class must be located in the Communications Center of the Philadelphia International Airport.

·        Positions in this class must plan, schedule, assign and monitor the work activities of Communications Center Operations on an assigned shift.

·        Positions in this class must assist in the management of the Airport Communications Center.

·        Positions in the Security Office must maintain trusted agent status

 

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

 

            Plans, schedules, assigns and monitors the work activities of communications center operators on an assigned shift; prepares weekly work schedules for subordinate staff; plans and arranges duty coverage and overtime; assigns communications center operators to access control, badging, message/paging, maintenance control, information dissemination and other functions as required; monitors response by operators to emergency and non-emergency situations and intervenes in difficult or sensitive situations; trains operators on computerized communication equipment or security and identification equipment and operating procedures; prepares performance reports for subordinate staff.

            Assists in the management of the communications center; performs tests on communica­tions equipment; identifies defective communications equipment/parts and reports malfunction for immediate replacement and/or repair; prepares and directs the preparation of center activity records and reports; directs the recording of public information on tapes; compiles and maintains center activity records and reports; participates in developing and implementing procedures and programs to ensure that communications center operations are conducted according to governmental and division regulations; coordinates communication activities with Airport police and fire and personnel and operations staff; assists in the review and evaluation of existing and new communications systems; prepares reports pertaining to suitability for use and maintenance; analyzes emergency procedures involving the communications center.

            Performs related work as required.

 

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

 

KNOWLEDGE OF:

 

•           FAA and the Division of Aviation rules and regulations pertaining to airport communica­tions and airport security

•           practices and procedures involved in airport communications

•           a variety of communications equipment/parts and their uses

•           computerized communication systems and their uses

•           voice, video and data transmission systems

 

ABILITY TO:

 

•           plan, organize, direct, and monitor the activities of communications center operators

•           train communications center operators in new communications equipment and/or computerized equipment

•           prepare work schedules and assignments and provide adequate duty coverage and overtime

•           learn communication systems and understand technical documentation

•           supervise and coordinate airport communications personnel during emergency situations

•           prepare written reports of accidents, emergencies and other center activity records and reports

•           establish and maintain effective working relationships with associates, subordinates and the public

 

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE  (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.  Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 9/10.)

 

EDUCATION:

 

            Education equivalent to completion of the twelfth school grade.

 

AND

GENERAL EXPERIENCE:

 

            Two years of airport communications or information services experience.

 

AND

SPECIFIC EXPERIENCE:

 

            Three years of experience operating telecommunications equipment and providing a variety of communication services at a large or medium hub international airport facility.

           

OR

 

            Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above.

 

            Employees must be able pass and maintain unescorted access authorization during tenure of employment.

 

 

PHYSICAL AND MEDICAL REQUIREMENTS

 

            Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

 

Class Established 10/91

Latest Spec Revision: CSC - 8/10; Ad. Board  - 9/10

 

TB