CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
COMMUNICATIONS CENTER DISPATCHER
This is communications work receiving and transmitting messages and dispatching emergency work crews on an assigned shift. Routing information to emergency field distribution repair crews for action and coordinating repairs with other utilities are important aspects of the work. Work is performed under the supervision of an administrative or technical superior.
ALLOCATING FACTORS: (The following conditions must be met for a position in this class to be approved.)
- Employees in this class must perform communications work receiving and transmitting messages and dispatching emergency work crews.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
Receives and transmits messages between city offices and city vehicles using a two-way radio system and telephone; receives emergency calls from the general public and refers them to, or notifies directly, the appropriate city or private agencies; dispatches crews and equipment in emergency situations, which occasionally requires sending crews on overtime work.
Receives calls from work crew supervisors, police patrol personnel, or municipal employees requesting road service, equipment, operators, or cars for city or departmental work; determines priorities according to established standards and availability of staff and equipment; makes assignments to the field; prepares route schedules for drivers and operators;
Prepares time records for drivers and/or equipment operators; keeps operational material and equipment inventory records; maintains trip tickets; schedules equipment for preventive maintenance and keeps maintenance and schedule records; records and time-stamps messages and notes pertinent information concerning their dispatch and receipt; prepares complaint records and logs, detailing the nature and kind of messages; maintains file system of car numbers, phone numbers, car assignments, and other information pertinent to message center operations.
Receives phone reports concerning water main breaks, flooded cellars, and other irregularities within the water distribution system; questions callers to elicit location, depth and force of water and other pertinent details; locates trouble spot on city maps; utilizes personal computer and municipal radio services to contact the geographically appropriate repair crew; supplies additional information to crew by obtaining and interpreting blueprints, plans and plats of the affected area; contacts underground utility location service for information needed before digging and informs repair crews of the location of underground telephone, gas, and other utility lines or closely allied underground structures.
Monitors burglar, trouble, and pump alarm systems; notifies proper city authorities in the event of a sounded alarm.
Monitors the location of employees of the Sheriff's Department who are serving warrants; notifies proper City authorities in the event that they need back-up.
Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- English language and spelling
- the uses of personal computers
- interviewing techniques
- eliciting information quickly and easily
- giving accurate information, clearly and concisely
- learn the operation of a two-way radio system and other simple communication equipment
- learn the location and physical layout of city streets
- learn within a reasonable period of time, the names, locations, and functions of various city officials and their departments
- think clearly and act quickly, calmly and with sound judgement in receiving and transmitting calls and messages of an emergency nature and dispatching emergency crews
- make judgmental decisions where several courses of action are presented
- learn to read and interpret plans, plates, and blueprints of the water distribution system if required by job assignment
- learn during the probationary period, the normal and emergency procedures governing the operation and maintenance of the water distribution system if required by job assignment
- speak clearly and distinctly
- understand and follow oral and written instructions
- use a personal computer to receive and transmit messages and to generate reports
- maintain effective working relationships with associates
- maintain clerical records accurately and legibly
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 1/02.)
- Education equivalent to completion of the twelfth school grade.
- Two years of experience in the operation of a telephone switchboard or two-way radio console.
Any equivalent combination of education and experience determined to be acceptable by the Personnel Department.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
PAY RANGE: 10
Class Established: (6J02) 2/54
Class Established: (6J16) 1/53
Latest Spec. Revision:
CSC: 10/01, Ad Board: 01/02
Change in Class Title:
CSC: 10/06, Ad Board: 11/06
END OF JOB CLASS SPECIFICATION - 6J02