CITY OF PHILADELPHIA PERSONNEL DEPARTMENT

6J02
COMMUNICATIONS CENTER DISPATCHER


GENERAL DEFINITION

This is communications work receiving and transmitting messages and dispatching emergency work crews on an assigned shift.  Routing information to emergency field distribution repair crews for action and coordinating repairs with other utilities are important aspects of the work.  Work is performed under the supervision of an administrative or technical superior.

ALLOCATING FACTORS: (The following conditions must be met for a position in this class to be approved.)


TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

    Receives and transmits messages between city offices and city vehicles using a two-way radio system and telephone; receives emergency calls from the general public and refers them to, or notifies directly, the appropriate city or private agencies; dispatches crews and equipment in emergency situations, which occasionally requires sending crews on overtime work.
    Receives calls from work crew supervisors, police patrol personnel, or municipal employees requesting road service, equipment, operators, or cars for city or departmental work; determines priorities according to established standards and availability of staff and equipment; makes assignments to the field; prepares route schedules for drivers and operators;
    Prepares time records for drivers and/or equipment operators; keeps operational material and equipment inventory records; maintains trip tickets; schedules equipment for preventive maintenance and keeps maintenance and schedule records; records and time-stamps messages and notes pertinent information concerning their dispatch and receipt; prepares complaint records and logs, detailing the nature and kind of messages; maintains file system of car numbers, phone numbers, car assignments, and other information pertinent to message center operations.
    Receives phone reports concerning water main breaks, flooded cellars, and other irregularities within the water distribution system; questions callers to elicit location, depth and force of water and other pertinent details; locates trouble spot on city maps; utilizes personal computer and municipal radio services to contact the geographically appropriate repair crew; supplies additional information to crew by obtaining and interpreting blueprints, plans and plats of the affected area; contacts underground utility location service for information needed before digging and informs repair crews of the location of underground telephone, gas, and other utility lines or closely allied underground structures.
    Monitors burglar, trouble, and pump alarm systems; notifies proper city authorities in the event of a sounded alarm.
    Monitors the location of employees of the Sheriff's Department who are serving warrants; notifies proper City authorities in the event that they need back-up.
    Performs related work as required.


REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:


SKILL IN:


ABILITY TO:



MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.  Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 1/02.)

EDUCATION

AND

EXPERIENCE

OR

Any equivalent combination of education and experience determined to be acceptable by the Personnel Department.


PHYSICAL AND MEDICAL REQUIREMENTS


PAY RANGE: 10

Class Established: (6J02) 2/54
Class Established: (6J16) 1/53

Latest Spec. Revision:
CSC: 10/01, Ad Board: 01/02

Change in Class Title:
CSC: 10/06, Ad Board: 11/06

EK


END OF JOB CLASS SPECIFICATION - 6J02