6F11
UTILITY REPRESENTATIVE

• Inspects cellar for location of water seepage; uses an aquaphone and chemical dye to locate the cause of the seepage; may perform a house to house check using the above procedures; turns off curb stop valve in cases of severe property damage; serves violation notice on property owner; makes reinspections for notices served.
• Refers suspected sewer lateral leaks or obstructions to sewer maintenance inspectors; uses chemical dyes, probing wires and assistance by an inspector to check for obstruction or damage.
• Conducts investigations of excessive water bills; reads meter; sees that meter registers properly; uses an aquaphone to check for leaks.
• Inspects installation of new water mains, pipes and connections to see that they conform to city specifications; inspects water meters for leaks; may replace small leaking meters causing damage.

• Receives phone reports from a variety of sources concerning water main breaks, flooded cellars, and other irregularities within the water and other pertinent details; interviews caller for pertinent information; determines severity of problem; locates trouble spot on city maps; utilizes municipal radio services to contact geographically appropriate repair crew.
• Supplies additional information to crew by obtaining and interpreting blueprints, plans and plats of the affected area; reads plats and maps to repair crews to inform them of valve location and size of the water main; provides excavation location to field crews; relays the excavation measurements to the PA One-Call System; notifies the field crew at the site of the proximity of other utility appurtenances.
• Reviews water shut-off/restoration data; prioritizes work order; reviews work backlog lists; schedules backlog work, including requests for off-hour inspections, dye tests and repairs.
• Monitors the location of crews and logs their activities; researches data for pending lawsuits against the Water Department and forwards report to Law Department.
• Contacts various utilities to notify them of water main breaks.

KNOWLEDGE OF:
• field investigation techniques for the Field Services specialty.
• the public relations techniques necessary in providing services to the general public.
• the functions and operations of the Water Department.
• the basic elements of the water conveyance and collection systems.
• City codes as they apply to metering of water usage for the Field Services specialty.
• central dispatch systems used in distribution for the Central Systems specialty.
• the location and physical layout of City streets.
• the normal and emergency procedures governing the operation and maintenance of the water conveyance and collection systems for the Central Systems specialty.
ABILITY TO:
• read and interpret plans, plats and blueprints.
• use tools and equipment in making investigations to resolve complaints pertaining to water and sewer service, if required by work assignment.
• use tact, diplomacy and judgment in dealing with the general public.
• maintain records and prepare a variety of routine reports.

EDUCATION

Both Specialties:

• Education equivalent to completion of the twelfth school grade.
AND
EXPERIENCE

Field Services Specialty:

• Two years of experience in field investigation or inspection work involving provision of water and sewer services to customers.
OR

Two years of full performance experience in the diagnosis and repair of water mains and sewers.

Central Systems Specialty:

• Two years of experience in field or telephone work involving the provision of water and sewer services to customers, one of which has included dispatching crews to handle water and sewer emergencies.

OR

Any equivalent combination of education and experience determined to be acceptable by the Personnel Department.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

• Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Utility Representative.