6D27
FACILITIES SERVICES MANAGER

This is administrative and technical work, directing through subordinate supervisors, a security, custodial, and facilities support services program for multiple municipal buildings and facilities for the Department of Public Property. The employee in this class is responsible for directing city and contracted employees performing security and custodial services, developing, monitoring and supervising facility contracts to insure compliance with contract terms, assisting with the coordination of visitor services, and directing a facilities services support program. Work includes providing investigative services to ensure the protection of City officials, employees, citizens, facilities and moveable properties, supervising an around-the-clock security program, and preventing theft, vandalism, and acts of trespass against the Department of Public Property and their assets. Conducting inspections of facilities, directing and monitoring the activities of contracted agencies, and establishing effective working relationships with law enforcement agencies, city officials, departmental administrators and the general public are significant aspects of the work. Work is performed under the direction of an administrative superior.

• The position must be responsible for directing, through subordinate supervisors, a security, custodial and facilities support services program and for monitoring the activities of contracted agencies to insure compliance with contract terms.
• Only one position may be allocated to this class.
• Work must be performed in the Department of Public Property.

• Directs, through subordinate supervisors, the provision of security services for multiple facilities in the Department of Public Property; directs all interior and exterior security services for City Hall; evaluates security needs; deploys city and contracted security personnel; monitors contracted security personnel for compliance with contract requirements; integrates deployment of personnel with video and other electronic surveillance equipment; trains staff in use of specialized security equipment; evaluates security equipment; develops goals, objectives, policies and procedures relating to security; develops standards for determining appropriate employee and contractor access to facilities; confers with subordinate supervisors regarding security needs; determines security staff structure; sets performance standards for security personnel; evaluates effectiveness of security program; interacts with law enforcement officials.
• Directs, through subordinate supervisors, the provision of custodial services for multiple facilities in the Department of Public Property; evaluates custodial needs; obtains and reviews proposals for custodial services for the Department of Public Property; monitors contracted custodial personnel for compliance with contract requirements; develops and implements policies and procedures for custodial services; confers with subordinate supervisors regarding custodial needs; determines custodial staff structure; sets performance standards for custodial personnel; evaluates effectiveness of custodial program.
• Plans and assigns the work of subordinate staff; selects, orients and trains new personnel; ensures security and custodial services are performed in accordance with assigned building or facility safety/security rules and regulations; conducts inspections of facilities; identifies contract violations; recommends assessment of fines; develops procedures for monitoring the activities of department and contracted employees; reviews employee timesheets; ensures client requests are responded to appropriately; reviews and approves invoices for work completed; responds to facility emergencies; alerts outside agencies during emergency situations when necessary; troubleshoots and resolves vendor related problems; reviews incident reports prepared by subordinate staff; advises superiors of problems as necessary; attends staff meetings; confers with subordinate supervisors regarding current staffing levels and program effectiveness.
• Coordinates tourist visits to the City Hall tower; ensures safe operation of tower elevator; coordinates these activities with City's tourist office; schedules large tour groups; orders the closing of tower operations during inclement weather; coordinates volunteer staffing; grants access to City Hall apron to various vendors and contractors; participates in building or facility special programs and events.
• Manages pest control and window washing contracts for all Department of Public Property facilities; ensures services are performed appropriately and in accordance with contract requirements; orders and maintains inventory levels of custodial supplies.
• Prepares appropriate reports.
• Performs related work as required.

KNOWLEDGE OF:
• the principles, practices, materials and equipment used in security work
• the problems involved in guarding property against theft and vandalism and regulating the activities of the public
• investigative methods and techniques applicable to a security program
• the applications and limitations of technical security systems
• the standard methods for reporting disturbances
• the laws and rules of evidence and general principles of law and applicable rulings governing criminal offenses
• methods, materials and equipment used in performing a variety of custodial duties
• supervisory methods and techniques
• departmental rules and regulations as they apply to security and custodial programs
• the principles and practices of contract management
• the standard practices and procedures involved in directing and monitoring contracted employees
SKILL IN:
• obtaining information by interview, interrogation, observation and investigation
• the use and operation of various electronic surveillance and communication devices
• purchasing, invoicing and analyzing fiscal data
ABILITY TO:
• develop policies, procedures and guidelines for security and custodial programs and for monitoring contract compliance
• oversee the enforcement of appropriate security rules, regulations and procedures
• direct and monitor contracted employees
• conduct inspections of facilities to insure contract compliance
• detect non-compliance and recommend corrective action
• review and verify invoices for payment
• evaluate the quality and effectiveness of security and custodial programs
• enforce departmental rules and regulations applicable to security and custodial programs
• communicate effectively, both orally and in writing
• establish and maintain effective working relationships with City officials, department heads, representatives of contracted agencies, law enforcement officials and the general public

EDUCATION
• Completion of an associate's degree program at an accredited college or university with major course work in criminal justice or a closely related field.
AND
GENERAL EXPERIENCE
• Three years of experience performing security or investigatory work involving public compliance with building or facility safety/security rules and regulations.
AND
SPECIFIC EXPERIENCE
• Two years of supervisory protective and custodial work experience, directing security and custodial services in one or more municipal buildings or facilities.

OR

Any equivalent combination of education and experience determined to be acceptable by the Personnel Department, which has included completion of the twelfth school grade as an educational minimum and the specific experience described above.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

• Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Facilities Services Manager.