CITY OF PHILADELPHIA OFFICE OF HUMAN RESOURCES

6C23
CRIMINAL INVESTIGATIVE RESEARCH ANALYST SUPERVISOR


GENERAL DEFINITION

This is supervisory level criminal investigative research analysis work directing the twenty-four hour Philadelphia Crime Information Center (PCIC). An employee is this class is responsible for supervising a staff of analysts through subordinate lead workers researching, analyzing, and disseminating comprehensive crime information to assist sworn law enforcement personnel at the local, state, and national level in criminal investigations. Employees in this class are responsible for managing, scheduling and training staff to ensure the steady operation of the center. One position in this class will supervise the operations section of employees handling real time crime requests and notifications. The other position in this class will supervise the investigations section leading investigations and assisting analysts with research and analysis. Employees in this position exercise considerable judgment when handling sensitive information and prioritizing assignments. Employees in this position may have to work extended shifts or unusual hours in order to accommodate the needs of the unit. An important aspect of the work is developing and implementing policies and procedures to meet local, state and federal mandates as well as requirements for service to the Philadelphia Police Department. Employees in this position represent the crime information center, build, and maintain relations with outside law enforcement agencies. Work is performed under the supervision of an administrative superior.

ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)


TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

Supervises, through lead workers, a twenty-four hour, seven day a week, rotating shift information support center or supervises, through lead workers, a staff of criminal investigative research analysts responsible for providing information regarding technical and investigatory assistance; develops and establishes procedures and policies to support the wide range of requests.

Supervises one major area of the Philadelphia Crime Information Center, reviewing, correcting, assigning and evaluating performance of staff; identifies relevant crime trends and interprets departmental directives in order to prioritize and delegate workload to staff, including leading special assignments and internal affairs investigations.

Schedules employees and gives assignments to ensure that the Philadelphia Crime Information Center is staffed and capable of performing at full capacity 24 hours a day, 7 days a week; proactively ensures staff schedules are based on work-volume projections; oversees Real Time Crime Center and directs staff performing criminal investigative research analysis work assisting law enforcement personnel with criminal investigations occurring rapidly, in real-time.

Maintains the Philadelphia Crime Information Center by developing and implementing objectives in the areas of quality and service, which includes the delivery of appropriate and accurate information and timely response rate to requests; leads the staff in strategies to improve analyst performance.

Creates and implements standards to ensure effectiveness of quality control program; provides training, instruction and supervisory guidance to technicians performing quality control work.

Ensures lead workers and analysts are appropriately trained in the various technical skills, protocols, procedures and systems software including Philadelphia Crime Information Center, National Crime Information Center (NCIC), other public and private sector information repositories, and mainframe security application systems; manages and participates in the classroom training for PCIC and NCIC certifications and recertifications for the analysts, other Philadelphia Police Department personnel, and outside agencies; interprets the more difficult guidelines and procedures which include national, state, or local crime information system manuals to ensure staff are updated regularly on policy and procedures; develops, writes, and revises work area procedures related to database management; provides interpretations of departmental regulations and/or city ordinances.

Serves as an intermediary to local, state and federal law enforcement agencies requesting assistance and information; creates presentations about the activities of the PCIC and attends and participates in local, state, and national meetings and seminars relating to law enforcement and/or technology to gain and share knowledge of new technologies and practices relevant to the goals of the Philadelphia Crime Information Center.

Partners and collaborates with appropriate information technology, administrative and/or operational staff to maintain and improve system software; gathers all IT staff in the event of a system outage to ensure complete operation of the emergency response center; coordinates all criminal investigative research analysts in the event of local or state systems failure.

Ensures all hard copy information is filed correctly and on a daily basis; ensures all information is compiled into one folder at the end of each month; prepares files for state, FBI and JNet audits every three years; coordinates each individual audit which can last several days; oversees the auditing of department units and outside law enforcement agencies for policy and procedure compliance to meet state and federal mandates.

Oversees the distribution and ordering of printer and media supplies to different departments to ensure that all supply needs are met.

Performs related work as required.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES


MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 06/08)

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

LICENSES, REGISTRATIONS AND/OR CERTIFICATES

Possession of certifications in the use of the Philadelphia Crime Information Center database, the Commonwealth Law Enforcement Assistance Network (CLEAN) database, and the National Crime Information Center database prior to and during tenure of employment in this class.


PAY RANGE: EP21

Class Established:
CSC: 5/08, Ad Board: 6/08

PF/rc/bs/tt/ya


END OF JOB CLASS SPECIFICATION - 6C23