This is administrative work organizing, coordinating and directing, through a subordinate supervisor, the City's Refugee Targeted Assistance Program. The employee in this class develops and formulates a program designed to reduce the number of refugees receiving public assistance by placing them in full time employment. Planning and directing a staff involved in interviewing, assessing, training, placing refugees in jobs, and developing and locating job opportunities are important aspects of the work. Work is performed under the direction of an administrative superior.

• Organizes and directs the City's refugee employment program; formulates plans to increase employment in the City's refugee population; develops or revises methods for interviewing and placing refugees in jobs; establishes placement goals to increase the number of placements and job opportunities; monitors goal attainment and staff performance through review of progress reports and program statistics and meetings with staff, private industry and public officials; explains program goals, provisions and regulations to community, governmental, and business officials.
• Plans, assigns and reviews the work of program staff; provides direction and technical information related to job interviewing and placement of refugees; develops changes in work procedures; adjusts workloads; determines common counseling problems; prepares periodic reports on program activities for review by superiors and grant providing agencies; may develop or improve format and techniques for evaluating placement procedures.
• Designs procedures to improve methods used to prepare clients for the job interview and placement process; ensures that staff performs follow-up investigations to determine if clients are still employed and not on public assistance roles.
• Prepares budget data for program activities; keeps track of operating costs; proposes new budget expenditures for personnel, equipment and contracted services; conducts bidder conferences, prepares vendor rating materials and presents data on vendors to superior; monitors vendor performance and reviews invoices prior to payment.
• Meets with auditors; provides requested documents for audits; explains figures to auditors, city officials and superiors.
• Performs related work as required.

KNOWLEDGE OF:

• counseling theories, principles and techniques used for vocational rehabilitation and employment purposes.
• the principles, practices, methods and techniques used in planning, developing and implementing a new program.
• the principles, practices, methods and techniques of project management.
• public relations techniques necessary for promoting and developing support for a new program.
• the functions and resources of public and private social welfare agencies.
• the sources of information and of current literature and developments in the fields of vocational and employment counseling.
• analytical techniques required to evaluate and improve existing systems and to develop new systems.
• the principles and practices of organizational planning and development.
• administrative practices, procedures and techniques applicable to developing and managing an employment program.

• plan, organize and coordinate a city-wide refugee employment counseling and placement program.
• plan, assign and review the work of a staff engaged in coordinating and monitoring employment placement activities.
• promote the refugee employment program to business, community and governmental officials.
• evaluate subordinate counselors performance in order to develop alternative methods and techniques of interviewing and placing clients for employment purposes.
• assign and review client caseloads.
• learn computer applications and capabilities required to evaluate and improve existing systems and to develop new systems.
• learn which industries, commercial establishments and businesses in the community might provide employment and training opportunities.
• interact with associates, staff members and community officials from various ethnic backgrounds who speak a variety of languages.
• present ideas effectively both orally and in writing.
• establish and maintain effective working relationships with clients, associates, program personnel, cooperating business and vocational training representatives.

EDUCATION

• Completion of a bachelor's degree program at an accredited college or university.

• Four years of administrative and supervisory experience in program development, analysis, promotion and coordination related to counseling and job placement of refugees.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP23
Class Established: 5/1990

DD/deb/pls