CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
HUMAN RELATIONS SUPERVISOR
( Community Relations )
( Compliance )
This is supervisory human relations work directing a unit of subordinate human relations representatives responsible for assuring equal opportunities and fair treatment for all persons irrespective of race, color, religion, national origin or ancestry, sex, sexual orientation, physical or mental handicap, age, source of income, presence of children, family composition or marital status, and promoting understanding and cooperation among all persons. Work includes assigning, reviewing, and managing discrimination cases, incidents of intergroup tension, fair housing violations, community organizational matters and various levels of interpersonal and large-scale disputes in the area of specialization in dealing with intergroup conflict and human relations. The motivation of various groups in the area of civil rights law enforcement and the prevention or resolution of intergroup conflict which cannot be resolved by the enforcement of a law are of major significance in the work. Work is performed under the direction of an administrative superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
- The position must be responsible for supervising subordinate Human Relations Representatives in promoting understanding and cooperation to alleviate intergroup and interpersonal conflicts to assure equal opportunity, fair treatment and fair housing for city residents
- The position must be located at the City's Human Relations Agency.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
In Both Specialties
- Assigns cases and projects to representatives; periodically confers with subordinates on handling of cases and projects; reviews work for effectiveness and conformance to PCHR policies, practices and procedures.
- Reviews and approves requests for vacation leave and premium-time compensation; counsels employees on work rules, policies, and procedures.
- Attends and participates in commission hearings and organizational meetings; gives advice and presents testimony; reports to the commissioners on problems and activities of division.
- Speaks to interested groups on aims and achievements of commission; conducts training and informational programs for city, state and federal agencies and interested groups in human relations laws, policies, and procedures.
- Evaluates studies of problems arising from intergroup or interpersonal conflict; contacts civic groups and public and private agencies to acquire their cooperation and participation in eliminating the causes of intergroup or interpersonal conflict and denial of equal opportunity or fair housing practices; develops and implements programs which are designed to ensure equal opportunities under the law, and/or addresses conflicts rooted in inequality and discrimination which cannot be resolved by the enforcement of a law.
- Performs related work a required.
Community Relations Specialty Only
- Serves official supervisory on-call duty on a rotating basis and maintains general availability for work in community crisis situations.
Compliance Specialty Only
- Reviews case folders and investigative reports for completeness, methodology, and accuracy prior to review by administrative superior and submission for consideration by the Human Relations Commissioners or Fair Housing Commissioners.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the principles, practices, problems, new developments and controlling ordinances, statutes and charter provisions in the field of civil rights law enforcement, intergroup conflict, tension prevention and conflict resolution especially as they apply to the area of specialization.
- social problems with particular reference to the problems of groups, as defined by relevant statutes and ordinances, who are denied equality of access to housing, employment, public accommodations, the delivery of city services, or the right to live in normal peace and harmony with their neighbors and peers.
- the community resources which can be employed to assist in meeting problems relating to race, color, religion, national origin, sex, sexual orientation, age, physical and mental handicap, source of income, presence of children and marital status.
- the methods of investigation leading to public hearings regarding violations of the law or community-based issues leading to intergroup disharmony.
- administrative law enforcement procedures and issues.
- methods and techniques of gathering and compiling statistical and anecdotal data for studies concerning patterns of discrimination and the level or potential of intergroup conflict and intergroup harmony.
- methods of effective presentation of educational programs to the public and to private and governmental agencies.
- civil and criminal law enforcement procedures as they relate to the field of human relations.
- the structure of city government, and the formal relationships among local, state and federal agencies.
- supervise the work of a subordinate staff of human relations representatives and to review and evaluate their work performance.
- establish and maintain effective working relationships with civic groups, public officials, community leaders, and other public and private agencies affecting the public welfare.
- express ideas both orally and in writing.
- present the complex human relations program, goals, objectives and mandates to computer consultants, programmers, and information management staff.
- prepare interesting and informative new releases, articles, speeches, reports and other informational materials.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 6/89.)
PHYSICAL AND MEDICAL REQUIREMENTS
- Completion of a bachelor's degree at an accredited college or university.
- Two years of experience in either community organization, social work, labor management negotiations, counseling or guidance, adult education or human relations work.
- Two years of the above experience which shall have been human relations work at the full performance level in the area of specialization.
NOTE: For the first holding of the examination for this class following the January 1999 revision of the class specification, candidates may substitute two years of excess qualifying experience for two years of the required education.
- Ability to physically perform the duties and to work in the environmental conditions required of
a position in this class.
PAY RANGE: EP23
Class Established: 1/1953
Latest Spec. Revision:
CSC - 2/1997 ; Ad Board - 3/1997
Latest Spec. Revision:
CSC - 1/1999, Ad Board - 1/1999
END OF JOB CLASS SPECIFICATION - 5C33