- Conducts interviews with individuals making complaints alleging discrimination of an
unusual or difficult nature; obtains pertinent data; counsels individuals on their rights; makes
decisions as to appropriateness of case for departmental services; prepares intake records for
acceptable cases; refers individuals to other agencies for assistance when cases are determined
not to be within the jurisdiction of the Commission on Human Relations.
- Investigates complaints of alleged discrimination; interviews respondents, complainants,
and all witnesses; examines pertinent records to search out evidence related to cases; confers
with concerned parties and their representatives to seek conciliation and adjustment of
complaints; presides at fact-finding conferences to expedite investigation of cases and to seek
resolution; analyzes case findings and makes oral or written recommendations; gathers necessary
materials for presentation at preliminary, public or investigative hearings; presents testimony at
enforcement hearings of the Commission of Human Relations.
- Serves as a consultant with business and labor organizations regarding fair employment
- Speaks before groups to disseminate information on human relations.
- Interviews referrals seeking problem or conflict resolutions; investigates thoroughly all
phases of background situations; identifies nature of problem or conflict; determines need of and
refers acceptable cases to supervisor for agency investigations; makes referrals to other
appropriate agencies or institutions; contacts agencies or institutions to arrange appointments;
performs follow-up to determine if problems are resolved.
- Conducts investigations into neighborhood disputes; contacts the complainants and
respondents to ascertain the background situation; defines and analyzes the problem; develops
strategy and action plan; mediates problem between the two opposing parties through formal
- Serves as a liaison and resource person with community organizations and special interest
groups; attends periodic community and staff meetings to sustain relationship and communication.
- Identifies community social structure, representative groups and organizations to alleviate
inter-group tensions and achieve integration; discusses with these groups the relationships to the
community; gives talks to educational groups and organizations capable of molding public
opinion on integration of ethnic groups in housing, educational facilities, public accommodations
- Monitors and observes group demonstrations and community tension incidents; relates
to police and/or supervisors their observations; analyzes and evaluates the seriousness of the
situation; may attempt to talk with demonstration leader to defuse situation.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the principles, practices, current developments, and legislation in the field of civil rights.
- community resources which can be employed to assist in meeting problems relating to
discrimination based on race, sex, religion, ethnicity, or physical disability.
- social problems, particularly as related to discrimination in housing, industry, public
accommodations and educational institutions.
- methods and techniques of gathering and compiling data or pattern studies concerning
inter-group integration and related discriminatory practices.
- mediation procedures, principles, and practices.
- methods of effective presentation of educational programs to the public.
- speak, read, and write in a specified foreign language and the English language fluently
and clearly for the Bilingual specialty.
- recognize and acknowledge the significance of a diversity of cultural backgrounds for the
- gather and analyze data.
- mediate problems between two opposing parties.
- identify community organizations and promote inter-group integration to ameliorate
discrimination, and to produce facts and analysis for the promotion of integration on an
- work with various groups in effecting changes in social outlook.
- establish and maintain effective working relationships with community organizations and
the general public.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement
represents the minimum training and experience standards which will be used to admit or reject
applicants for tests. Applications submitted by candidates for this class will be reviewed based
on training and experience requirements as approved on 8/83.)
- Completion of a bachelor's degree program at an accredited college or university.
Or any equivalent combination of education and experience determined to be acceptable
by the Personnel Department.
- Two years of experience in community organization, social work, labor-management
negotiations, counseling or guidance, adult education, public relations, public information work
or human relations work, one year of which has involved gathering and analyzing data in an
effort to achieve compliance with civil rights legislation or resolve neighborhood disputes.
In the Bilingual Specialty
PHYSICAL AND MEDICAL REQUIREMENTS
- Sufficient training and/or experience to be able to understand and speak fluently and
clearly in a designated foreign language.
Ability to physically perform the duties and to work in the environmental conditions required of a position in this
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
- Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to and during tenure of employment as a Human Relations Representative II, if required to by work assignment.
PAY RANGE: EP19
Class Established: 1/1953
Latest Spec. Revision: 5/1987
END OF JOB CLASS SPECIFICATION - 5C32