- Interviews and counsels individuals alleging discrimination by real estate brokers, owners
of housing accommodations, employers, labor organizations, employment agencies and places
of public accommodations; determines if allegations are within scope of agency responsibility;
makes referrals to other appropriate agencies for assistance.
- Makes field investigations of complaints received concerning discrimination; discusses
problems with complainants and witnesses, examining relevant records to ascertain the basis for
the complaint; makes oral and written recommendations for dispositions of complaints; presides
at fact-finding conferences with concerned parties to attempt conciliation and adjustment of cases
when possible; presents testimony at enforcement hearings of the Commission on Human
- Arranges and participates in conferences with employers, union officials, real estate
brokers, representatives of community groups and others to reduce or eliminate discriminatory
- Interviews agency referrals to identify nature of problem or conflict; determines if
problem is within the scope of agency responsibility; refers acceptable cases to supervisor for
agency investigations; makes referrals to appropriate agencies or institutions; contacts agencies
or institutions to arrange appointments; follows-up to determine if problem is resolved.
- Receives complaints of neighborhood disputes; contacts the complainant and respondent;
defines and analyzes the problem after investigation; develops strategy and action plan; acts as
mediator and/or conciliator by suggesting problem solutions and/or referrals; recommends case
closing to supervisor.
- Serves as liaison and resource person with community organizations and special interest
groups; maintains contacts with organizations and groups to sustain communication and
- Identifies community social structure to determine representative groups and organizations
to alleviate inter-group tensions and achieve integration; give talks to educate these groups and
organizations concerning their capabilities to mold public opinion on the integration of ethnic
groups in housing, educational facilities, public accommodations and industry.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the principles, practices, current developments, and legislation in the field of civil rights.
- community resources which can be employed to assist in meeting problems relating to
discrimination based on race, sex, religion, ethnicity, or physical handicap.
- social problems, particularly those related to discrimination in housing, industry, public
accommodations and educational institutions.
- methods and techniques of gathering and compiling data or pattern studies concerning
inter-group integration and related discriminatory practices.
- mediation procedures, principles, and practices.
- speak, read, and write in a specified foreign language and the English language fluently
and clearly for the Bilingual specialty.
- recognize and acknowledge the significance of a diversity of cultural backgrounds for the
- gather and analyze data.
- mediate problems between two opposing parties.
- identify community organizations and promote inter-group integration to ameliorate
discrimination, and to produce facts and analyses for the promotion of integration on an
- work with various groups in effecting changes in social outlook.
- establish and maintain effective working relationships with community organizations and
the general public.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement
represents the minimum training and experience standards which will be used to admit or reject
applicants for tests. Applications submitted by candidates for this class will be reviewed based
on training and experience requirements as approved on 2/83.)
- Completion of a bachelor's degree program at an accredited college or university.
Or any equivalent combination of education and experience determined to be acceptable
by the Personnel Department.
- One year of experience in community organization, social work, labor-management
negotiations, counseling or guidance, adult education, public relations, public information work,
or human relations work.
In the Bilingual Specialty
PHYSICAL AND MEDICAL REQUIREMENTS
- Sufficient training and/or experience to be able to understand and speak fluently and
clearly in a designated foreign language.
Ability to physically perform the duties and to work in the environmental conditions required of a position in this
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
- Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to and during tenure of employment as a Human Relations Representative I if required by work assignment.
PAY RANGE: EP13
Class Established: 6/1971
Latest Spec. Revision: 5/1987
END OF JOB CLASS SPECIFICATION - 5C31