• Conducts on-site evaluations of provider agencies to evaluate the social service programs and activities contracted by the City; determines agencies' conformance with stated objectives and departmental and governmental standards; identifies problem areas in the delivery of contracted services; analyzes staffing patterns, work process, and administrative operations and procedures; prepares written reports detailing findings and recommendations; develops methodology for collecting information used for program or budget planning evaluation; selects sampling techniques, analyzes data, and evaluates findings; presents findings to superior for necessary action.
• Makes recommendations for updating the agency's operations manual based on local, state and federal laws.
• Performs in-house organizational quality control evaluations; interviews agency personnel to gather pertinent information; participates in formulating strategies to improve existing programs and procedures; may enter or retrieve analytical data using computer terminal and appropriate software; interprets statistical findings.
• Participates in the formation of requests for proposals for new service or the redesign of existing services; meets with agency officials to develop recommendations for resolution of problems encountered in delivery of services; researches, collects, and disseminates information on social service programs; participates in the development of new program proposals to ensure their conformance with stated guidelines; analyzes City, State, and Federal legislation pertaining to and affecting social service programs; reviews legislative publications, bulletins and bills; prepares reports on content and possible effect of proposed legislation or regulations.
• Identifies funding criteria and program guidelines of federal and state program legislation and ascertains their impact on providers's social services; identifies social service programs qualified for funding under federal and/or state program legislation; writes requests for funding based on funding criteria or guidelines.
• Participates in the review of proposals for contracted social services; recommends selection of potential providers meeting all necessary criteria.
• Processes and tracks contracts for provider social services; secures all necessary contract signatures for finalization; attempts to resolve problems relating to the processing of contracts.
• Orients representatives from contracted social service agencies on particular performance standards for compliance with contract requirements.
• Plans and makes recommendations regarding the implementation and revision of agency policy; prepares analysis of contract utilization.
• Performs related work as required.

KNOWLEDGE OF:

• the principles and practices of administration as they apply to the evaluation and planning of social service programs.
• the principles, practices, methods, techniques, literature and current developments in the field of social service planning.
• laws, regulations and guidelines affecting funding and implementation of programs within the social service system.
• administrative principles and practices as they relate to the operation of programs within the social service system.
• the principles, practices and procedures of preparing annual budgets for agencies engaged in furnishing services to social service clients.
• the practices and procedures used in the examination of fiscal documents and records.
• current research methodology in the area of program planning, evaluation and monitoring.
• the principles and practices of contract compliance monitoring.

• speak, read and write fluently and clearly in an appropriate foreign language and English for the bilingual specialty.
• evaluate and monitor program quality and effectiveness and to prepare recommendations based on evaluations.
• learn to utilize current data processing techniques in the preparation of statistical and narrative reports.
• prepare comprehensive reports.
• translate research findings into program planning.
• analyze facts and to exercise sound judgment.
• present ideas effectively, both orally and in writing.
• establish and maintain effective working relationships with associates and departmental and agency officials.
• understand and follow oral and written instructions.

EDUCATION

• Completion of a bachelor's degree program at an accredited college or university.

• Two years of administrative analysis, program monitoring or social work experience at the trainee level.

• Two years of administrative analysis, program monitoring, or social work experience above the trainee level in a social service program or agency.

NOTE:
Completion of a master's degree program with major coursework in public administration, social work administration, business administration, social work or a related area may be substituted for two years of the experience requirements.

Bilingual Specialty

• Sufficient training to be able to speak, read and write effectively in the appropriate foreign language.

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP19
Class Established: 2/1981

Spec. Revision:
  CSC - 1/1996 ; Ad Board - 5/1996

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