CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
SOCIAL SERVICE PROGRAM ANALYST
( General )
( Bilingual )
This is analytical work at the full performance level planning, evaluating, and monitoring social service programs
and control systems, and/or performing research activities to effectuate conformance to governmental mandates and
agency policy. An employee in this class conducts analyses, reviews program proposals, and prepares recommendations
aimed at developing new or improving existing social service programs. Employees also review proposed draft regulatory
changes for fiscal and programmatic impact and make recommendations regarding the origination and revision of agency
policies based on changes to state and federal laws and regulations. Contact with officials of public and private agencies
to obtain information or render assistance is significant to the work. Employees in this class participate in the review
and evaluation of social services provided and contracted for by the City's human services or homeless agencies. Work
is performed under the direction of an administrative or technical superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)
- The position must be responsible for planning, examining, and reviewing program proposals, evaluating
programmatic and operational activities of provider, monitoring social service provider agencies to ensure
compliance with contracts, contract compliance, agencies and developing methodologies for collection of relevant
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
For the Bilingual Specialty
For Both Specialties
- Works with agencies and organizations engaged in providing social services to foreign language-speaking and
English-speaking families; attends and participates at meetings in the foreign language-speaking and English-speaking
community to gain their understanding and cooperation; assists other program analysts in reviewing program proposals
prepared by foreign language-speaking and English-speaking social service agencies; aids such agencies in presentations
of proposals for approval.
- Conducts on-site evaluations of provider agencies to evaluate the social service programs and activities contracted
by the City; determines agencies' conformance with stated objectives and departmental and governmental standards;
identifies problem areas in the delivery of contracted services; analyzes staffing patterns, work process, and administrative
operations and procedures; prepares written reports detailing findings and recommendations; develops methodology for
collecting information used for program or budget planning evaluation; selects sampling techniques, analyzes data, and
evaluates findings; presents findings to superior for necessary action.
- Makes recommendations for updating the agency's operations manual based on local, state and federal laws.
- Performs in-house organizational quality control evaluations; interviews agency personnel to gather pertinent
information; participates in formulating strategies to improve existing programs and procedures; may enter or retrieve
analytical data using computer terminal and appropriate software; interprets statistical findings.
- Participates in the formation of requests for proposals for new service or the redesign of existing services; meets
with agency officials to develop recommendations for resolution of problems encountered in delivery of services;
researches, collects, and disseminates information on social service programs; participates in the development of new
program proposals to ensure their conformance with stated guidelines; analyzes City, State, and Federal legislation
pertaining to and affecting social service programs; reviews legislative publications, bulletins and bills; prepares reports
on content and possible effect of proposed legislation or regulations.
- Identifies funding criteria and program guidelines of federal and state program legislation and ascertains their
impact on providers's social services; identifies social service programs qualified for funding under federal and/or state
program legislation; writes requests for funding based on funding criteria or guidelines.
- Participates in the review of proposals for contracted social services; recommends selection of potential providers
meeting all necessary criteria.
- Processes and tracks contracts for provider social services; secures all necessary contract signatures for
finalization; attempts to resolve problems relating to the processing of contracts.
- Orients representatives from contracted social service agencies on particular performance standards for compliance
with contract requirements.
- Plans and makes recommendations regarding the implementation and revision of agency policy; prepares analysis
of contract utilization.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the principles and practices of administration as they apply to the evaluation and planning of social service
- the principles, practices, methods, techniques, literature and current developments in the field of social service
- laws, regulations and guidelines affecting funding and implementation of programs within the social service
- administrative principles and practices as they relate to the operation of programs within the social service system.
- the principles, practices and procedures of preparing annual budgets for agencies engaged in furnishing services
to social service clients.
- the practices and procedures used in the examination of fiscal documents and records.
- current research methodology in the area of program planning, evaluation and monitoring.
- the principles and practices of contract compliance monitoring.
- speak, read and write fluently and clearly in an appropriate foreign language and English for the bilingual
- evaluate and monitor program quality and effectiveness and to prepare recommendations based on evaluations.
- learn to utilize current data processing techniques in the preparation of statistical and narrative reports.
- prepare comprehensive reports.
- translate research findings into program planning.
- analyze facts and to exercise sound judgment.
- present ideas effectively, both orally and in writing.
- establish and maintain effective working relationships with associates and departmental and agency officials.
- understand and follow oral and written instructions.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training
and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates
for this class will be reviewed based on training and experience requirements as approved on 1/96.)
- Completion of a bachelor's degree program at an accredited college or university.
- Two years of administrative analysis, program monitoring or social work experience at the trainee level.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel
Department, which has included a bachelor's degree as an educational minimum.
- Two years of administrative analysis, program monitoring, or social work experience above the trainee level in
a social service program or agency.
Completion of a master's degree program with major coursework in public administration, social work
administration, business administration, social work or a related area may be substituted for two years
of the experience requirements.
PHYSICAL AND MEDICAL REQUIREMENTS
- Sufficient training to be able to speak, read and write effectively in the appropriate foreign language.
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
PAY RANGE: EP19
Class Established: 2/1981
CSC - 1/1996 ; Ad Board - 5/1996
END OF JOB CLASS SPECIFICATION - 5A80