5A53
HUMAN SERVICES STAFF SERVICES DIRECTOR

• Enhances, through subordinates, the case care coordination of physical health care services and educational needs of children and their families who are served by DHS.
• Establish and emphasize a problem-solving and needs-based early intervention approach to address and reform health care issues for children in substitute care and children receiving SCOH or services through CBPS; coordinate medical records; coordinate medical consultation as needed.
• Through subordinate staff, provide support and guidance to DHS staff and members of outside agencies to enhance their decision-making during periodic case conferences and other educational opportunities.
• Through subordinate staff increase DHS knowledge of available clinical and educational services through site visits, literature searches and seminar attendance.
• Through subordinate staff re-establish or create professional protocols with the School District of Philadelphia on behalf of DHS clients.

• Manages directly and through subordinates the process of understanding and influencing State and Federal regulations pertaining to social service programs affecting children and youth through the use of direct interaction, impact statements and other communications; maintains significant and frequent direct contact with officials of federal and state regulatory agencies, departmental administrators, social service agencies and other governmental officials; often represents CYD and DHS to these officials and departments.
• Develops through subordinates the CYD annual, quarterly and monthly plans that serve as a guide for all CYD programs and operations required of the City and State that are used by CYD to inform program development and execution.
• Directs the preparation of quarterly statistical reports required for state and federal funding and determination of program needs.
• Develops through subordinates policies used to guide the delivery of all CYD programs and operations for CYD and contract agencies and providers.
• Coordinates activities closely with DHS Policy and Planning so that CYD policies and plans completely integrate with and fully support all aspects of DHS operations.

• Manages through subordinates the CYD quality assurance program designed to assure compliance of all CYD programs with federal and state regulations and DHS and CYD policies and procedures.
• Assesses the appropriateness of CYD's current data collection procedures and processes and implements ways to improve these procedures.
• Manages through subordinates the collection of data to assess the effectiveness of CYD programs and procedures; develops new assessment measures as necessary.
• Manages through subordinates the interpretation of data to assess CYD program effectiveness and provide data and conclusions to senior CYD and DHS management through a series of regular and unique reports.
• Directs, through a subordinate, utilization review of specific social service cases to evaluate the effectiveness and efficiency of client services provided including appropriate termination of high-end services.
• Based on performance measures and resulting reports, identifies problems with the provision of services by the department or provider agencies and recommends changes as necessary; grants waivers to provider agencies based on performance and improvements.
• Directs, through a subordinate, the coordination of licensing and funding reviews conducted by federal, state and local government agencies and provides interpretation of CYD reports as needed.
• Assists state, federal and city officials in the annual audit of the department, ensures that violations uncovered are corrected and develops procedures to prevent future violations.

• Coordinates the effective and efficient delivery of services provided by DHS and various city, state and private agencies that specialize in the assessment and treatment of behavioral health issues for children and youth, including mental health, substance abuse, mental rehabilitation and early childhood intervention.
• Ensures through subordinates the highest and most effective utilization of city, state and private agency resources that are available for assessing and treating behavioral health concerns among DHS clients; helps ensure that services are provided by most effective and cost efficient means available; maintains thorough inventory of available services; eliminates redundancy of services provided; interacts with outside agencies to stay current with these available services; serves as a member of various joint-agency committees charged with overseeing and developing behavior health services.
• Creates through subordinate administrators, supervisors and outside agencies or contractors tools to aid in the early and regular screening and assessment of the behavioral health needs of DHS clients; validates these tools to ensure they remain effective; oversees process of training case managers and investigators in the effective use of these assessment tools.
• Ensures through subordinate administrators that behavioral health services are provided to DHS clients in a completely fair and unbiased manner based only on individual need.
• Arranges educational opportunities for DHS staff and outside social service professionals to increase their knowledge level of specialized behavioral health concerns and services available.

• Responsible with subordinate staff for assessing and meeting the developmental needs, both mandated and otherwise, of all DHS professional and support staff.
• Oversees with subordinate staff establishment of developmental objectives for staff employed by DHS provider agencies, including foster parents, and ensuring that these objectives are met by programs maintained by the provider agencies.
• Communicates development opportunities to all DHS staff through the creation of appropriate policies and direct attention; ensures that opportunities are made available to individuals in a fair manner that maximizes benefits to the Department and its employees; reviews and approves requests for departmental and state training programs / reimbursements.
• Identifies through subordinate staff appropriate developmental resources both inside and outside City government including colleges and universities; coordinates all DHS developmental activities with the City's Personnel Department in order to maximize the deployment and effectiveness of development opportunities to all DHS employees; may negotiate training contracts.
• Monitors through subordinate staff and line managers the successful completion of development opportunities once they are made available to individual staff members.
• Responsible with subordinate staff and line managers for creating individual development plans for all professional and support staff and ensuring development opportunities exist to meet these plans.
• Through subordinates develops, implements and maintains the state/divisional training program providing minimum training in child welfare, in accordance with state regulation, for agency staff/foster parents; ensures that all foster parents take advantage of developmental opportunities; tracks foster parent participation in developmental opportunities.

• Philosophy and objectives underlying the provision of social services for children and youth
• Federal, State and local government laws and regulations governing funding/provision of services to dependent children and youth
• Social service administration especially as they apply to children and youth programs
• Administrative organization and management and its application in resolving a variety of operational and administrative problems
• Social service program planning and evaluation
• General management
• Community, civic and social organizations and resources available to support social service programs
• Public managed health care system as it relates to the child welfare system (Clinical and Education Services)
• Clinical health and education issues related to the child welfare system (Clinical and Education Services)
• Social service planning and policy development principles, practices and techniques (Policy and Planning only)
• Statistical analysis, budgeting and fiscal analysis (Quality Assurance only)
• Case utilization review practices and procedures pertaining to the review of social service cases (Quality Assurance only)
• Mental health, drug and alcohol abuse and other behavioral health clinical issues (Specialized Behavioral Health)
• Behavioral health system as it relates to the child welfare system (Specialized Behavioral Health)
• Principles, practices and procedures of adult learning (Staff Development specialty)

• Evaluating the effectiveness of administrative and operational programs and implementing changes to provide for more effective and efficient operations.

• Plan, organize, direct and coordinate the activities of a multi-discipline staff overseeing the planning for, utilization and quality assessment of a variety of social services to children and youth.
• Evaluate and establish guidelines for program quality and effectiveness.
• Establish and maintain effective working relationships with clients, associates, public and private officials, civic groups, community groups, the judiciary, and the general public.
• Review and interpret federal, state and local government laws, policies, regulations and procedures governing funding/provision of services to children and youth
• Express ideas, both orally and in writing.
• Prepare and analyze reports pertaining to activities and results of function managed
• Direct the preparation of reports and annual plans

ALL SPECIALTIES

• Completion of a master's degree program at an accredited college or university with major course work in social work or a closely related area.

CLINICAL AND EDUCATIONAL SERVICES, POLICY AND PLANNING, QUALITY ASSURANCE, SPECIALIZED BEHAVIORAL HEALTH SERVICES SPECIALTIES

• Four years of social services experience.

CLINICAL AND EDUCATIONAL SERVICES SPECIALTY

• Three years of social services experience in a supervisory capacity, including two years administering through subordinate supervisors a program of physical health or education services as related to children and youth welfare program.

POLICY AND PLANNING SPECIALTY

• Three years of social services experience in a supervisory capacity, including two years of supervising, or administering through subordinate supervisors, program and policy analysis and system planning in a children and youth social service agency.

QUALITY ASSURANCE SPECIALTY

• Three years of social services experience in a supervisory capacity, including two years of supervising data and program analysis and case utilization review in a children and youth social service agency

SPECIALIZED BEHAVIORAL HEALTH SERVICES

• Three years of social services experience in a supervisory capacity, including two years administering through subordinate supervisors a program of behavioral health services as related to children and youth welfare program.

STAFF DEVELOPMENT SPECIALTY

• Four years of social services experience; or experience in employee professional development programs for a large social services agency

• Three years of experience administering a large children and youth welfare agency, which has included responsibility for a training program; or managing employee professional development programs for an organization with at least 500 employees.

NOTE:

Graduate level coursework in adult learning/development or training and development can replace the general social work experience on a year for year basis

ALL SPECIALTIES

OR

Any equivalent combination of acceptable education and experience determined to be acceptable by the Personnel Department, which has included a master's degree in one of the designated areas and the specific experience.

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.