5A09
HUMAN SERVICES PROGRAM ADMINISTRATOR

• Plans, reviews, evaluates and manages through subordinate supervisors the activities of a section of social workers overseeing through contracted agencies a variety of counseling, referral, placement and/or adoptive functions; monitors, reviews and analyzes daily operations and services provided for adherence to program goals and objectives utilizing performance outcome data and reports (sections typically comprise five supervisors and 25 social workers); focuses staff attention on departmental and unit goals.
• Oversee the provision of behavioral health services or social services through subordinate supervisors.
• Proactively manages case assignments and case loads to achieve desired outcomes within prescribed timeframes consistent with regulatory and departmental policies and procedures; provides input for evaluating program's ability to provide service needs.
• Reviews operational reports and evaluates quality of provider performance and their adherence to established standards; provides input for evaluating new providers regarding their appropriateness to meet service needs; participates in the preparation of annual overall social service plan; consults with superiors on service activities and program effectiveness.

• Plan, review, evaluate and manage through subordinate managers and supervisors the daily care and discipline of youth within the Youth Study Center; ensures that all residential requirements are met; provides guidance to staff on the most difficult cases; reviews reports on daily activities; participates in the preparation of overall plans for the Center; consults with superiors on program effectiveness and participates in monthly labor management meetings.
• Direct a large detention counselor staff engaged in security, counseling, education and resident care activities to provide a safe and secure living environment in a detention facility for juveniles.
• Direct the social service, medical service, mental health, substance abuse counseling, educational services and resident intake programs and maintenance of detention files and statistical data for the juvenile detention facility.
• Direct subordinate supervisors who plan, monitor and deliver in concert with the Court the appropriate service options for delinquent youth.
• Direct, through subordinate supervisors, the work a staff of social workers and counselors engaged in overseeing community-based detention programs for the temporary care of delinquent youths. This involves providing emergency placement and counseling services to clients in group, foster and in-home detention programs as an alternative to secured detention for court-referred youths. Work includes responsibility for overall operational activities in the areas of intake, youth counseling, youth placement and behavior monitoring services and involves considerable interaction with service providers and family court representatives to monitor and evaluate care provided to program participants.

• Develops strategic plans, formulates policy, reviews, evaluates and manages through subordinate managers and supervisors one of the major Prevention programs such as Delinquency Prevention, Community Family Centers, Truancy Prevention, Parenting Education, School-Based Services, and other services which are intended to reduce the likelihood that children will experience abuse or neglect or engage in illegal behavior, and require more intensive DHS services.
• Identifies, creates and manages city-wide programs, usually with other City agencies or departments; uncovers, investigates and develops working relationships with non-DHS programs with which DHS can partner to provide services; develops program procedures, guidelines and policies.
• Coordinates, in collaboration with other DHS units, an internal system to create linkages to community-based services for families the Department is seeking to divert from child protection or juvenile justice services, or for whom the Department is seeking to achieve permanency or prevent re-entry to child welfare services.
• Directs the administration and monitoring of contracted agencies providing prevention services; directs the development of information-gathering, case management and referral service procedures; develops and recommends appropriate budget submission procedures for grant awards; directs the monitoring of community-based programs and technical assistance to provider agencies.
• Directs the analysis and evaluation of prevention services provided by contracted agencies; identifies agencies with administrative and service problems; develops appropriate policy guidelines and procedures for prevention services and/or agency studies or investigations; assigns and supervises investigation of isolated incidents related to prevention services; tracks program outcomes in order to evaluate program effectiveness.
• Directs the development of cross-site program standards that involve system-wide goals, objectives, and performance measures consistent with DHS standards.
• Supervises the review of project proposals to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the allotment of available resources to various project phases; ensures effective and efficient utilization of fiscal, staff and program resources.
• Serves as a member of the Division Management Team responsible for discussing and considering broad policy and procedural issues affecting agency operations; makes recommendations on issues pertaining to prevention services for youth and their families.

• Provides managerial oversight for On The Job (OJT) and Ongoing Training programs and direction to the DHS training staff to ensure that the departmental training program provides opportunities for professional growth and development for new and experienced staff in order to meet social service goals and /or comply with State mandates, regulations and accreditation requirements to achieve and maintain necessary certification to perform case management responsibilities and direct service responsibilities.
• Coordinate the OJT and Ongoing Training programs that train new staff in the Core Curriculum required by State Regulations and the Pennsylvania Competency Training and Certification Program to ensure certification of new staff. Also trains new and existing staff in the internal policies, procedures, and practices necessary to perform in their function.
• Coordinate and develop Individual Training Needs Assessment or Individual Development Plans for all staff.
• Provide and coordinate the opportunity for CYD staff to complete the 20 hours of training required to retain certification. Provide and coordinate the opportunity for JJS staff to complete the 40 hours of training required to retain accreditation status and licensure and / or increase individual enhancement of awareness, knowledge, and skill.
• Coordinate and collaborate with the state’s competency based training program, Regional Training Center and JDCAP.
• Oversee the coordination of the Employee Education Program (EEP) and Child Welfare for Leadership Program (CWEL) and Child Welfare Education for Baccalaureates that provides opportunities for staff to obtain an MSW and the CWEB program.
• Manage special contracts with Temple University and the Children, Youth and Family Council Education Consortium, PRIDE, Colours, Inc. and others as needed.
• Coordinate the Administrative Retreat Program, Supervisory Leadership Development efforts, Family Team meeting training, and additional initiatives as requested by the Department.
• Participate as a member of committees and work groups both internal and external, which support staff development and work with members of Administration to identify training needs and coordinate the development of appropriate training curricula to address specific training needs.

• Coordinates state and federal inspections and program reviews.
• Reviews federal, state and local legislation, regulations and proposals to assess their impact on the department; summarizes important provisions; provides background information to various sections and divisions within the department as well as to providers.
• Maintains and updates policy and procedures manuals for department.
• Participates in numerous internal departmental and external work groups.
• Provides information systems input on permanency, foster parent notification, compliance review, automated Family Service Plans, automated risk assessments, and data review for ASFA and court units.
• Assembles and provides various information and reports for providers.

• Coordinates the daily operations of CYD’s quality assurance program designed to assure compliance of all CYD programs with federal and state regulations and DHS and CYD policies and procedures.
• Administers the utilization review of specific social service cases to evaluate the effectiveness and efficiency of client services provided including appropriate termination of high-end services.
• Statistical, analytical and administrative work with responsibility for directing the collection, classification, analysis, maintenance and dissemination of statistics related to the provision of services within DHS.
• Directs, through subordinates, the reporting and monitoring system for in-house and contractor staff for purchased services for children and youth, the implementation of federal adoption and foster family and congregate care outcome-based services project and federal, state and departmental reporting system requirements.
• Meets with divisional managers to gather information necessary to compile the department’s strategic plan; meets with provider agency staff to provide training for data management and collection techniques; works with budget staff to compile budget projection and tracking parameters.
• Directs and participates in the preparation of the department’s statistical reports; directs staff in the procedures and methods to be employed regarding data collection and analysis; selects and formulates data to be included in reports; determines the narrative, tabular and graphic content; provides data processing unit with specifications; oversees and participates in quality control methods used in the review of assembled data; analyzes data and prepares written commentary based on findings; makes arrangements for the publication and dissemination of finished reports.
• Devises measures and methods to gather data enabling the assessment of the quality of purchased behavioral health services and the assessment of the appropriateness of clinical services.
• Assesses the fiscal implications for the Department of various programs and providers through the use of data and program analysis.
• Confers with division directors and program administrators and information system specialists inside and outside the department to identify computer system statistical and management information reporting requirements; develops and revises information systems as needed; evaluates statistical information needs of the divisions; reviews, revises, and designs forms and other instruments used to gather information; participates in the design and the development of reports; formulates report specifications for the data processing unit and other providers of computer services.

• Plans, reviews, evaluates and coordinates through subordinate supervisors, the activities of a group of social workers providing services to incarcerated or detained adults or youths; reviews and evaluates social service practices of facility; trains workers in the problems of incarcerated youths and adults; consults with other officials to coordinate procedures and develop new practices; develops programs to counsel, refer, place and/or rehabilitate individuals; counsels family members; coordinates activities of volunteer groups with program objectives.

GENERAL KNOWLEDGE OF AND SKILL IN:
• the principles, practices and techniques of social work in the area of specialization.
• the principles, practices and policies of social service administration.
• managerial methods and techniques including budgeting and efficient resource allocation.
• the philosophy and objectives underlying social services to individuals in the area of specialization.
• the legal provisions and regulations applicable to the oversight and delivery of program services in the area of specialization.
• the principles, practices, techniques, literature and current developments in the field of human services planning in the area of specialization.
• the functions and resources of public and private social welfare and related agencies providing services to individuals in the area of specialization.
• the principles, practices and procedures for human service program planning and evaluation in the area of specialization.
• behavioral science concepts and principles.
• principles and practices of administrative organization and management, and their application to the resolution of a variety of operational and administrative problems.
AND SPECIFIC KNOWLEDGE OF AND SKILL IN:

CYD

• case management techniques
• provider management, oversight and evaluation

JJS

• the juvenile justice and/or child welfare system, specifically within Philadelphia
• principles of appropriately administering juvenile justice
• principles of juvenile detention or child care within home and institutional settings
• juvenile risk assessment

Prevention

• various community-based programs within Philadelphia
• community-based program analysis and evaluation techniques
• contracting techniques and evaluation
• proposal writing and evaluation techniques

Staff Development

• professional development techniques
• alternative professional development programs within social service field
• presentation techniques

Policy and Planning

• federal and state social service regulations
• federal and state inspection methods and procedures
• planning approaches and techniques

Quality Assurance

• social service quality assurance and utilization practices and concepts
• statistical and analytical techniques used to assess social service programs
• reporting techniques and methods
• data gathering techniques
GENERAL ABILITY TO:
• plan, organize and manage the activities of a major social service program.
• formulate program goals and coordinate service activities
• work closely with and coordinate efforts with other service departments in the City.
• represent the Division and/or Department to external agencies and funders.
• apply behavioral science concepts and principles in directing the operations of a major social service program.
• effect sound management practices in the administration of social service program and implement staff performance standards.
• evaluate program quality and effectiveness.
• analyze and resolve complex social work situations, and make sound recommendations consistent with social work principles and departmental policies.
• exercise judgment and discretion in applying and interpreting policies and procedures consistent with overall program policy and objectives.
• interpret and explain program function, goals and objectives.
• establish and maintain effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates and the general public.
• present ideas effectively, both orally and in writing.
AND SPECIFIC ABILITY TO:

CYD

• manage directly and indirectly case management activities
• smoothly oversee relationship between DHS and assigned providers

JJS

• plan, organize, direct and coordinate the activities of a large multi-disciplined staff providing care and custody of youths and support and ancillary services to both detained juveniles and the physical plant in the facility.
• succinctly present case information within a court setting
• interact with legal professionals
• learn and apply the policies and procedures of the City’s juvenile detention facility
• evaluate alternative setting for temporary detention of court-referred youths

Prevention

• critically analyze community-based programs
• oversee and manage contracts with community-based organizations
• evaluate community-based programs

Staff Development

• assess professional development needs within social service field
• evaluate development programs
• deliver development programs in a professional and effective manner
• manage the development and delivery of staff development programs

Policy and Planning

• write and interpret policies
• interpret policies
• assess compliance with policies and procedures

Quality Assurance

• conduct statistical studies
• evaluate and interpret statistical study outcomes
• evaluate large data bases
• generate clear and succinct reports summarizing statistical investigations

EDUCATION

CYD Specialty Only

• Completion of a master's degree program at an accredited college or university with major course work in social work.

Correctional Specialty Only

• Completion of a master’s degree program at an accredited college or university with major course work in social work, psychology, educational counseling or a related field.

All Other Specialties

• Completion of a master's degree program at an accredited college or university with major course work in social work, psychology, public administration, criminal justice, educational counseling, statistics or a related field.
AND
GENERAL EXPERIENCE
• Four years of social work experience, two years of which has been at the full performance level.
AND
SPECIFIC EXPERIENCE

CYD

• Three years of social work experience supervising social workers in the area of specialization.

JJS

• Three years of experience supervising social workers, or child care counselors through subordinate supervisors, in a large residential child care or juvenile detention facility for the care and custody of delinquent youth or supervising the provision community based detention services for delinquent youths.

Prevention

• Three years of experience supervising community-based human service programs in the area of specialization.

Staff Development

• Three years of experience supervising training and development activities.

Policy and Planning

• Three years of experience supervising policy and planning activities.

Quality Assurance

• Three years of evaluation and supervisory work performing a variety of social services analysis, which have included directing technical staff engaged in studying and evaluating the services provided by human services personnel on a unit basis and monitoring the compliance of the agency’s staff with state regulations and mandates.

Correctional

• Three years of experience supervising social workers in a correctional environment.

OR

Any equivalent combination of education and experience determined to be acceptable by the Personnel Department that has included a master's degree as described above and the specific experience.

NOTE

For the Prevention Specialty Only

A master’s degree as noted above is preferred, however a bachelor’s degree in one of the above disciplines is acceptable if combined with three extra years of the specific experience.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

NOTE

In accordance with Pennsylvania Act 33 or 2985, State Criminal Record and Central Register reports may be required prior to appointment to positions in this class having responsibility for direct child care.