This is human services case management work at the full performance level. An employee in this class performs a variety of counseling, referral, placement and/or adoptive functions related to services for children and youth, adults and the aging, the homeless, or services to incarcerated individuals. Work includes performing case management activities, assessing client and family needs, developing an appropriate service and/or treatment plan, developing group activities, providing on-going counseling and referral services and/or determining appropriate placement actions. Work in this class differs from the next lower level in that employees typically are assigned the more complex cases requiring them to perform social service functions of an advanced nature involving more independent judgment and a significant understanding and application of professional principles and departmental standards. Contact with individuals, their families, representatives of various private and public welfare agencies, representatives of professional and community groups, and the general public is of major significance to the work. Work is performed under the general supervision of a technical superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
Performs the duties described below with members of the English language speaking and designated non-English language speaking populations.
Conducts initial needs assessment and elicits information to determine client's socio-economic, family, medical, employment, educational, emotional and criminal justice background and history; reviews commitment and summary forms to ascertain accuracy and resolve problems; orients individuals with institution's policies and procedures, program alternatives, and assigned activities; advises on, and recommends most appropriate rehabilitation and treatment plan; reviews and discusses client's cases to identify accomplishments, deficiencies, and problems; evaluates individual's readiness to separate from program; develops recommenda¨tions for after-care plan; participates in inmate disciplinary hearings.
Reviews background information for individuals admitted to City's youth detention facility; orients individual and parents to rules and procedures and explains the judicial process; evaluates family relationships, interaction problems, and individual's needs, interests, extent of motivation and patterns of responsibility; provides on-going individual or group counseling to meet needs and resolve problems during stay in facility.
Counsels individual in dealing with and overcoming emotional problems; clarifies recommendations with appropriate treatment and rehabilitation personnel; contacts other social service agencies to aid inmate's family; prepares appropriate reports, forms, and documentation.Children and Adult Services Positions
Performs a variety of counseling, referral, placement and/or adoptive services for assigned cases within respective program; conducts interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases; may make home visits to families of emotionally disturbed and/or problem children; elicits data to ascertain nature and extent of complaint, severity of problems, potential danger to individual, and/or facts and circumstances relevant to requests; reviews case record for client's and family's profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions, attitudes and behavior and other factors; observes interactions of client, family members and peers; makes immediate decision as to eligibility for departmental services; obtains and evaluates social information concerning families with unusual or chronic social service problems; contacts professionals and members of community to discuss history of case and service needs.
Develops service plan to provide a variety of social services referrals and to define goals and objective; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.
Plans for the appropriate placement of individuals in a temporary or permanent care program, facility or institution; interviews prospective applicants, clients and providers; orients participants in program's goals and objectives, roles and responsibilities of various parties, and legal ramifications; arranges for any medical or psychiatric treatment prior to placement.
Monitors and evaluates activities of agencies contracted to provide a variety of social services; visits and inspects direct placement to evaluate progress, and/or problems of client; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated.
Initiates court action when appropriate and prepares necessary work.All Positions
Attends periodic staff and personal conferences; confers with superior on difficult problems; prepares reports and correspondence; keeps records of all assigned cases.
Performs related work as required.
Completion of a bachelor's degree in social work at an accredited college or university. AND
Three years of case management work experience that has been accrued after completion of the bachelorís degree program performing a variety of social services related to children and youth, adults and the aging, and/or correctional rehabilitation.
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources, which has included a bachelor's degree in social work, social services, sociology, psychology or a closely related field as an educational minimum.
NOTE: A master's degree in Social Work may be substituted for two years of experience.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY
Sufficient training and/or experience to be able to understand and speak fluently and clearly in English and the designated non-English language.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class, if required by work assignment.
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Social Work Services Manager 2, if required by work assignment.
Note: This is not a licensed social worker position.
Department of Human Services Positions Only
NOTE: Child Protective Service Law requires FBI criminal history background check as well as the PSP criminal history background check and Pennsylvania child abuse background check as a condition of initial employment.
PAY RANGE: EP18
CSC: 1/53, Ad Board: 2/53
CSC: 9/96, Ad Board: 11/96
CSC: 8/09, Ad Board: 9/09
Latest Spec. Revision:
CSC: 11/09, Ad Board: 12/09