This is human services case management work of limited scope and increasing difficulty. An employee in this class is responsible for performing a wide variety of counseling, referral, placement and/or adoptive assignments related to services to children and youth, services to adults and the aging, and correctional rehabilitation. Employees work independently on less complex assignments and receive a somewhat greater degree of supervisory guidance on the more complex assignments. Assignments expand in scope and complexity as employees gain experience in the work. Contact with individuals, their families, representatives of private and public welfare agencies, representatives of professional and community groups, and the general public is a significant aspect of the work. Work is performed under the general supervision of a technical or managerial superior.
Performs the duties described below with members of the English language speaking and designated non-English language speaking populations.
Performs a variety of counseling, referral, placement and/or adoptive services for assigned cases within respective program; interviews defined client and/or family members to elicit information and reviews case record for client's and family's profiles, socio-economic history, previous treatment and service experiences, and/or special problems and needs; observes interactions of client, family members and peers; contacts concerned members of professional and community groups to discuss case, problems, prognosis, behavior patterns, recommendations and service needs.
Evaluates individual's needs, interest, motivation and pattern of responsibility; develops service plan to provide a variety of social services and referrals to meet social, financial, behavioral, medical and/or psychological needs; recommends most appropriate vocational, educational, counseling and/or treatment programs; provides continuous counseling to achieve objectives, enhance communications and understanding, and resolve problems; counsels individuals in such areas as personal and family management, housing, schooling, employment, and skill development; monitors progress, attitudes, and behavior of individual and family members; discusses case, special problems, client's needs and proposed service plan with supervisor.
Plans for the appropriate placement of individual in a temporary or permanent care program, facility or institution; arranges for any medical or psychiatric treatment prior to placement; interviews and orients prospective applicants, clients and providers in the program's goals and objectives, roles and responsibilities of various parties, and legal ramifications; places individual in most appropriate program; visits client home and placement facility to evaluate progress and/or problems of client, and services to client; reviews reports on status, progress and/or problems of client; prepares written evaluations of agency; finds alternative placement for client when condition, circumstances or problems warrant; may recommend services provided to client by agency be terminated.
Initiates court action when appropriate; prepares necessary court petitions and documents; discusses case with attorneys, witnesses, and other departmental officials; testifies in court.
Prepares a variety of reports, forms, and correspondence such as case summaries, progress reports, and authorization forms; attends staff and personal conferences.
Performs related work as required.
Completion of a bachelor's degree in social work at an accredited college or university. AND
Two years of case management experience that has been accrued after completion of the bachelorís degree program performing a variety of social services related to children and youth, adults and the aging, and/or correctional rehabilitation.
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources, which has included a bachelor's degree in social work, social services, sociology, psychology or a closely related field as an educational minimum.
NOTE: A Master's Degree in Social Work may be substituted for the two years of experience.
ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY
Sufficient training and/or experience to be able to understand and speak fluently and clearly in English and the designated non-English language.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
LICENSES, REGISTRATIONS AND/OR CERTIFICATES
Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Social Work Services Manager 1, if required by work assignment.
Note: This is not a licensed social worker position.
Department of Human Services Positions Only
NOTE: Child Protective Service Law requires FBI criminal history background check as well as the PSP criminal history background check and Pennsylvania child abuse background check as a condition of initial employment.
PAY RANGE: EP12
Class Established: 1/53
Spec. Revision: 12/89
CSC: 7/84, Ad Board: 8/94
CSC: 8/09, Ad Board: 9/09
Latest Spec. Revision:
CSC: 11/09, Ad Board: 12/09