PAY RANGE: EP15






            This is community liaison and technical work assisting in the development, coordination, and management of departmental initiatives that utilize volunteer services programs and community groups.  Employees in this class participate in recruiting, training and evaluating volunteers for a variety of departmental functions, or city programs and communicate the department’s vision and goals to volunteers.  Employees perform work in the Parks and Recreation, Water Environmental or Free Library assignments.  Employees in the Parks and Recreation assignment perform stewardship capacity-building work with volunteer groups engaged in sustaining and restoring neighborhood parks, Fairmount Park and natural environmental areas within the city.  Employees in the Water Environmental assignment perform community liaison work explaining the impact and projections of various environmental initiatives on resident homes and neighborhoods.   All positions monitor the operation of volunteer programs to assure that volunteers and volunteer organizations are in compliance with departmental regulations and operational standards.  All positions work closely with community groups, volunteer agencies, and individual volunteers to implement volunteer programs as a significant aspect of the work.  Work is performed under the direction of an administrative superior. 


ALLOCATING FACTORS:  (The following conditions must be met for a position to be allocated to this class.)


            Employees in this class must perform community liaison and/or technical work assisting in the development, coordination and manage­ment of departmental initiatives that utilize volunteer services.




            Participates in the recruitment, evaluation, selection and training of volunteers for departmental volunteer programs; speaks to community groups and service organizations to inform them of departmental volunteer programs and to encourage them to provide services for these programs.

            Interviews interested volunteers to determine their aptitudes, abilities, experience, and other qualifications; orients volunteers and informs them of departmental rules and regulations; conducts tours of facilities for students and other volunteers; answers questions of volunteers on departmental operations.

            Monitors volunteer performance to determine if they are providing the services for which they were selected; recommends to volunteers methods or procedures that will enhance the effectiveness of the volunteer program.

            Prepares volunteer services newsletter; prepares and coordinates volunteer articles for publication describing the various departmental volunteer programs; coordinates volunteer recognition ceremony/program; selects nominees for volunteer awards or recognition program; coordinates and participates in special events.

            Maintains records of active and potential volunteers; prepares written reports on volunteer service projects or activities; maintains contact with various volunteer organizations.

            Performs related work as required.




            Performs the above duties specifically related to sustaining, restoring and enhancing environmental areas with the City’s municipal system, including reclamation, re-planting, removal of invasive plants and trash through volunteer engagement activities.

            Leads capacity building of community stewardship groups; participates in strategic planning and capital projects committees for department and community groups; collaborates with other city departments and community agencies to support stewardship work in parks; serves as liaison for the department to community and volunteer groups; establishes and manages relationships effectively with volunteers.

            Provides input on selection of seasonal staff and volunteers; conducts orientation, trains, assigns and reviews work of volunteers; provides technical direction and instructions to volunteers and seasonal staff for parks projects. 

            Plans and prepares sites for projects, conducts site condition assessments, determines and obtains needed materials; evaluates outcomes of volunteer activities based on departmental strategic plan and unit goals and objectives.




            Meets with neighborhood community members, civic organizations and  departmental  engineers and consultants regarding Green City projects;  explains  Green City initiatives projected for a community to the affected city residents and homeowners;   uses visual references to explain the projected change for a neighborhood; attends community meetings for Green City Project initiatives; 

            Recruits Philadelphia homeowners to participate and agree to using new stormwater plans;   meets with Philadelphia homeowners to explain stormwater plan costs, timeline for completion.

            Attends Stormwater Management Practices training; trains volunteers in the community on conducting stream assessments; uses Google maps or GIS mapping to identify properties near a streams to determine eligibility for the Backyard Buffer Program.




            Performs the above duties specifically related to developing and promoting volunteer opportunities at the Central Library, neighborhood library branches and Library for the Blind and Physically Handicapped; matches volunteer skill sets and interests with library needs for services; organize and manage volunteer activities; perform community outreach. 






·         the functions and techniques of volunteer work programs

·         engaging community and service organizations, colleges and universities, and other sources of volunteer workers

·         methods and techniques used in preparing newsletters and other public informational media

·         volunteer selection, management and retention methods and practices

·         principles and best practices of urban environmental management and conservation for the Parks and Recreation assignment

·         Green City Projects initiatives for the Water Environmental assignment

·         Stormwater Management Practices for the Water Environmental and Parks and Recreation assignments

·         methods for conducting Visual Stream assessments for the Water environmental assignment




·         speaking effectively before public groups

·         training community volunteers

·         planning, implementing and managing volunteer projects and events




·         learn departmental rules and regulations

·         assess needs for volunteer services

·         conduct interviews and recruit qualified volunteers

·         prepare volunteer articles and reports for publication

·         maintain records of volunteers and program activities

·         learn the community resources and the local volunteer civic and social organizations

·         establish and maintain effective working relationships with volunteers, departmental personnel, other city agencies, community groups, and the general public

·         present ideas effectively, both orally and in writing

·         disseminate information about city programs and Green City and other environmental projects affecting neighborhoods for the Water Environmental and Parks and Recreation assignments


MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE  (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.  Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 2/13.)




            Completion of a bachelor's degree program at an accredited college or university.





            One year of paid experience implementing a volunteer services program involving community organizations and individuals.




            One year of volunteer services experience in sustaining and restoring environmental areas within a large municipal park system.




            One year of experience performing community liaison work that includes community meetings explaining environmental projects to city residents in affected Philadelphia neighborhoods.




            Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources which has included the completion of two years of study in an accredited college or university as the educational minimum.




            Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.




            Possession of a valid proper class motor vehicle operator's license as issued by the Common­wealth of Pennsylvania prior to appointment and during tenure of employment, if required by work assignment.


Class Established - 11/83


Spec. Revised:

CSC – 1/13

Ad. Board – 2/13

Latest Spec. Revision:

CSC – 1/15

Ad. Board – 2/15