PERFORMANCE MANAGEMENT PROJECT MANAGER

General Definition

This is advanced project management and analysis work in the Department of Human Services’ Division of Performance Management and Accountability. Employees in this class supervise staff performing data analysis work and interns and may be allocated to one of two assignments—Continuous Process Improvement or Performance and Outcome Measures. The employees in this class facilitate the review of processes or performance and outcome measures across the entire agency and coordinate in the development and implementation of new methods and systems to improve overall agency performance. A significant aspect of the work includes working with executives and upper management of all divisions to review operational processes and implement improvements, as well as acting as a consultant for executive level agency personnel in the implementation of performance management initiatives. Work requires the utilization of data analysis methodology, process improvement methodology, and/or project management principles. Work is performed under the general direction of an administrative superior.

Allocating Factors:

(The following conditions must be met for a position to be allocated to this class.)

Positions in this class must perform advanced project management and analysis work.
Positions must supervise lower level staff performing data analysis work.
Positions must be located in the Department of Human Services’ Division of Performance Management and Accountability.

Typical Examples Of Work (Illustrative Only)

BOTH ASSIGNMENTS

Participates in the analysis of the operations and administrative processes or outcome measures for the Department of Human Services operating divisions; investigates performance, operational problems, and data issues; identifies and provides recommendations for starting new or expanding upon existing continuous improvement projects/ programs or outcome measures.
Manages and facilitates projects/ initiatives; determines scope of project; develops schedules, milestones, and timelines for project completion; ensures achievement of agency and divisional objectives; leads the project team members in the implementation of these improvements.
Supervises lower level staff performing data analysis work and interns engaged in data collection, review and analysis in assigned functional area; trains lower level analysts/ interns and reviews work for accuracy and completion.
Develops performance metrics to monitor and evaluate project post completion and authors action plans to address performance issues; prepares a variety of periodic and special reports pertaining to the assignment area.
Performs related work as required.
CONTINUOUS PROCESS IMPROVEMENT ASSIGNMENT
- Prepares presentation data and materials for citywide PhillyStat sessions to be given by agency Commissioner and executives; represents superiors at various city and committee meetings.
- Leads and indirectly supervises Continuous Improvement project team members to meet required deliverables, obtaining information from business experts across the agency and system; prepares status updates for reporting out to executive level staff and monitoring of improvement implementations.
- Assists in the implementation of agency-wide performance management system.
- Monitors and tracks key performance measures at various levels throughout the agency; facilitates proactive problem solving strategy discussions with division executives.
PERFORMANCE AND OUTCOME MEASURES ASSIGNMENT
- Manages the Outcome Measures project; leads and indirectly supervises the Outcome Measures tracking process to meet required deliverables, obtaining information from various data systems and integrating data; prepares status updates for reporting out to the executive level staff.
- Leads other data analysts in learning and using the new web-based child management data system, LIBERA
- Facilitates the data work of the department with other city agencies.

Required Knowledge, Skills And Abilities

Knowledge Of:

organizational structure and functions of the Department of Human Services and city government
regulations, mandates, and procedures governing decision making within assigned functional area
principles, methods and techniques for data collection, analysis and report writing
the design, methodology and techniques of program evaluation
current trends and best practices in project and performance management proprietary software used within the Department of Human Services
computer software applications, such as spreadsheets, databases, and word processing
current trends and best practices in project and performance management

Skill In:

the use of Microsoft Office programs such as Word, Excel, PowerPoint, and Access;
the use of Esperant, Cognos, FACTS, and FACTS2 software

Ability To:

direct and/or coordinate the activities of a project team for the duration of a project
plan, assign, and supervise the work of lower level analysts/interns engaged in data collection, review, and analysis
analyze complex organizational and procedural problems involving work production, business process flow, data systems, and staff utilization
prepare and interpret a variety of reports, charts, process maps, action plans, and other materials
enlist the cooperation of upper management in implementing policy and procedural changes
present ideas effectively, both orally and in writing
establish and maintain effective working relationships with associates, departmental officials and outside consultants
utilize project management software such as Visio and MS Project

Minimum Acceptable Training And Experience

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 7/10.)

Education

Completion of a bachelor's degree program at an accredited college or university. AND

General Experience

Six years of experience planning, evaluating, and monitoring social service programs and control systems, and/or performing research activities. AND

Specific Experience

Two years of experience performing data analysis and project management work for the Department of Human Services, establishing internal outcome and performance measures and agency process improvement initiatives including one year of experience preparing PhillyStat data analysis and presentations or one year of experience preparing outcome measure presentations for external stakeholders.

OR

Any equivalent combination of training and experience which has included a bachelor's degree as the educational minimum and which has been determined to be acceptable by the Office of Human Resources.

NOTE:

Possession of a master's degree in public administration, business administration, political science, governmental administration, industrial management, industrial engineering, or social science may be substituted for one year of the general experience requirement.

Physical And Medical Requirements

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE:

EP23

Class Established:
- CSC: 5/10, Ad Board: 7/10
Spec. Revision:
- CSC: 3/11, Ad Board: 5/11

PF/jl

City Of Philadelphia Office Of Human Resources

2F30