GENERAL DEFINITION

This is analytical, technical and administrative work managing the telecommunications systems at the City's international airport. The employee in this class coordinates telephone service for the airport, airport tenants, and other agencies which utilize the Division of Aviation's switching system. Work includes developing and implementing communications policies and procedures related to the system design, installation, maintenance and revision of telephone systems and equipment. Extensive contact with vendors and public utilities which provide telephone service and equipment is a significant aspect of the work. Work is performed under the supervision of an administrative superior.

ALLOCATING FACTORS:
(The following conditions must be met for a position to be approved for this class.)

1. This is a one position class located in the Information Systems Section of the Division of Aviation.
2. The position must administer the international airport's telecommunications system.

• Coordinates the design, installation and maintenance of the international airport's cable management and voice and data systems; reviews and evaluates requests for telephone systems received from departmental staff, airport tenants and other agencies which utilize the Division of Aviation's switching system; designs or adapts individualized telephone systems to meet the needs of requesting agencies; provides technical support to users on appropriate/optimal use of system features; executes software changes through remote terminals to modify telephone service throughout the airport.
• Develops and implements communications policies pertaining to installation, system design, moves, changes, additions and deletions, trouble reporting, billing and cost containment, traffic analysis, user training and record keeping.
• Initiates and develops contacts with independent vendors and public telephone service utility regarding operational requirements for installation and modification of system; participates in developing technical specifications for the purchase of telephone systems and equipment; ensures compatibility of systems.
• Contacts airport tenants to promote the use of Division of Aviation telephone services; informs tenants of available equipment, system features and costs; designs or adapts systems to meet tenant requirements; advises tenants on utilization of system; participates in developing and maintaining tenant billing system.
• Implements and maintains auxiliary systems related to voice/data systems, including voice mail, interactive voice response units (IVRV), trouble tracking devices, call accounting systems, and call management systems.
• Monitors use of existing trunks; develops recommendations for appropriate service levels based on surveys, traffic analyses, systems configuration and cost factors.
• Evaluates complaints from users; oversees troubleshooting of system malfunctions and initiates corrective action; monitors repair activities of vendors; works with cabling technicians to maintain and document cabling plans.
• Maintains records on system configuration, equipment, traffic analyses, service orders, maintenance contracts and billing.
• Provides training in the use of system features.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• telephone switching equipment provided by independent interconnect companies.
• modern telecommunication system design, capabilities and peripheral equipment, such as personal computers and the system administration terminal.
• telephone service requirements commonly used in operational activities of various City agencies.
• principles, procedures, and methods used in telecommunications systems analysis and design.
• established procedures of the telephone utility company and independent vendors providing telephone service.
• current costs for various telephone services and equipment provided by public utility and vendors as contained in tariffs.
• current developments in telecommunications system software.
• environmental and engineering considerations for voice/data installations.
• cabling systems utilized to carry voice/data signals, specifically premise distribution systems (PDS).

ABILITY TO:

• coordinate the installation and maintenance of cable management and voice/data systems.
• design or adapt individualized telephone systems to meet the needs of using agencies.
• provide technical support to users on appropriate use of system features.
• develop and implement communications policies regarding all phases of telephone service, maintenance and billing.
• develop technical specifications for the purchase of telephone systems and equipment.
• prepare and present proposals outlining services and features of telecommunications systems to potential users in Shared Tenant Service (STS) environment.
• evaluate system or equipment malfunctions and user problems.
• maintain records of services, equipment, cabling and maintenance.
• train users in system advantages and feature usage.
• keep abreast of current communications systems and equipment.
• establish and maintain effective working relationships with independent vendors, local utilities, tenants and departmental staff.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 12/91.)

EDUCATION:

• Completion of a bachelor's degree program at an accredited college or university with major course work in electrical, electronics or computer engineering technology, computer science, or a related field.

AND
EXPERIENCE:

• Three years of experience in the installation, service, support and/or management of telecommunication systems.

AND
SPECIFIC EXPERIENCE:

• One year of experience analyzing telecommunication requirements and developing telephone service and equipment recommendations.

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department which has included a bachelor's degree and the specific experience as indicated.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP21
Class Established: 10/1991

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