GENERAL DEFINITION

This is administrative data processing work supervising, through subordinate supervisors, the computer center's operational responses to user data processing production requests and monitoring the efficiency of data processing procedures and software and hardware systems. An employee in this class controls the work flow and job run scheduling and ensures data security and integrity for either the first or evening shift within the data center operations area. The employee on the day shift directs electronic printing activities and the operation of a city-wide user assistance program. The employee directing activities on the evening shift is responsible for the evening shift data entry function. Both employees have responsibility on their respective shifts for directing production system monitoring and job run activities performed by computer operation personnel through the operation of computer console and peripheral equipment. Work includes troubleshooting and providing problem resolution for production system malfunctions, network failure and user complaints and establishing and enforcing day to day production and security standards. Providing the user network with efficient and cost effective data processing services while maintaining user satisfaction is a significant aspect of the work. Work is performed under the direction of a technical superior.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

• Plans, assigns and supervises the activities of a data processing production staff through subordinate supervisors; anticipates production and data entry operational needs; sets criteria for prioritization of day-to-day work; optimizes use of personnel; coordinates work with other information center division sections; insures conformity with work standards; insures accurate and timely completion of data processing production work; oversees the effective utilization of data processing production resources; provides for sufficient flexibility and equipment capacity to meet unscheduled data processing production requirements and test workload; protects security of the installation and its data; informs management of projected resources and capacity problems; insures that proper maintenance is provided for all equipment.
• Establishes day-to-day security standards and methods and assigns security monitoring to subordinates; devises techniques for improving productivity of personnel and equipment resources; analyzes production trends, reviews new applications under development; projects impact of data processing production resources.
• Plans and coordinates hardware configurations to insure compatibility with systems and applications software; confers with technical support and vendors to establish procedures that allow proper functioning of entire system after reconfiguration; supervises the installation and cabling of equipment.
• Reviews new and proposed equipment; meets with vendors to discuss product performance resolution of problems, and installation and service requirements; participates in the selection of equipment and service options.
• Estimates resource requirements and costs for maintaining production services; reviews and approves systems design and production procedures; plans strategies for requirements for operation resource requirements; evaluates the performance of production resources and prepares reports of results for the operations manager; plans and directs the training and development of data center operations personnel in new techniques and equipment; insures that adequate inventories of materials and supplies are on hand and are used economically.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• the principles, procedures and methods used in operations management and productions control.
• modern administrative practices and techniques with particular emphasis on the use of manual, mechanical and electronic data processing systems in a large-scale public or private enterprise.
• the development and application of the electronic data systems to such fields as payroll, accounting and personnel.
• the principles, practices, and operations of on-line computer information systems services for remote and local users.
• of DOS/VM operating systems, CICS teleprocessing monitors, generalized software packages and data based management systems, such as ADABS.
• the capabilities, applications and operation of peripheral data processing equipment.
• the principles and methods used to maximize utilization of staff and peripheral data processing equipment.
• the principles and practices of computer interfacing.
• supervisory methods and techniques.
• systems programming and systems application principles, practices, and methods.
• current developments in the management information systems field.
• modern office equipment practices and procedures.
• programming principles and languages.

ABILITY TO:

• plan, organize, and direct the work activities of electronic data processing systems to existing City operations.
• develop and implement standard data processing systems, methods and procedures.
• determine feasibility and applications of electronic data processing systems to existing City operations.
• analyze and resolve complex problems.
• advise management with respect to data processing systems.
• present ideas effectively and clearly.
• establish and maintain effective work relationships with associates and departmental officials.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 4/89.)

• Completion of a bachelor's degree program at an accredited college or university with major course work in computer science, information science, decision science or related field. Six years of experience in data processing operations, two years of which shall have involved supervising, through subordinate supervisors, data center or production control operations in a multiple computer or large scale IBM, VM, MVS and/or DOS/VSE environment.

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP25
Class Established: 1/1987
Latest Spec. Revision: 4/1989

ML/sb/ps