CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
COMPUTING SYSTEMS OPERATIONS MANAGER
This is administrative level computing work directing, through subordinate operations managers and systems programming
supervisors, data processing operations and systems programming activities for the Mayor's Office of Information Systems (MOIS),
City wide data processing systems. The employee in this class establishes and enforces standards for controlling the workflow and
integrity of data through the production and security of materials, equipment, files and networks in a large VM-DOS/VSE facility.
The employee supervises through subordinate managers and supervises a large number of computer operators, production control
personnel and data entry operators engaged in such activities on a full shift basis. Work includes responsibility for maintaining
operating systems hardware and software configurations through monitoring, testing and modifying installed systems, troubleshooting
and diagnosing system malfunctions, and providing problem resolutions. Keeping the entire system up and operating efficiently,
activating the City's Disaster recovery plan when required and insuring that the security and the integrity of the systems and databases
are protected are significant aspects of the work. Work is performed under the general direction of the Chief Information Officer
of the Mayor's Office of Information Systems.
(The following conditions must be met for a position to be approved for this class.)
- The position must supervise, through subordinate computing managers and systems programmer supervisors, data systems
operations and systems programming for the Mayor's Office of Information Systems (MOIS).
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
- Anticipates operational needs; sets criteria for prioritization of day to day work; optimizes use of personnel; coordinates work
within and among division sections; assures conformity with work standards; assures accurate and timely completion of data
processing production work; oversees the effective utilization of data processing production resources and provides for sufficient
flexibility and equipment capacity to meet unscheduled production requirements and test workload; protects security of the installation
and its data; informs management of projected resources and capacity problems; insures that proper maintenance is provided for all
- Establishes security standards and methods and assigns security monitoring to subordinates; devises techniques for improving
productivity of personnel and equipment resources; analyzes production trends, reviews new applications under development and
projects impact of production resources.
- Plans and coordinates hardware configurations to agree with systems software and applications software; confers with
technical support and vendors to establish procedures to allow proper functioning of entire system after reconfiguration; supervises
the installation and cabling of equipment.
- Reviews new and proposed equipment; meets with vendors to discuss product performance, service requirements, resolution
of problems, and installation requirements; participates in the selection of equipment and service options.
- Estimates resource requirements and costs for maintaining production services; reviews and approves systems design of
production procedures; plans for changing requirements for operations resources; evaluates the performance of production resources
and prepares reports of results to management; plans and directs the training and development of operations personnel in new
techniques and equipment; insures that adequate inventories of materials and supplies are on hand and are used economically.
- Directs the installation, testing, modification and maintenance of operating systems that drive and control the computer and
peripheral equipment; directs the installation and maintenance of various compatible sub-system software packages; directs the testing
and monitoring of new software packages and operating systems to determine if they are operating properly after installation;
supervises systems troubleshooting, diagnoses, and resolves systems problems and malfunctions; directs installation of fixes,
modifications and enhancements to operating systems; participates in disaster recovery and contingency planning with associate
- Monitors and evaluates the performance and security of hardware and software components for operating systems; establishes
operating systems standards, methods, conventions and procedures; directs technical staff in the proper and efficient employment of
utilities, programming requirements, and system and data security measures; directs the scheduling and control of systems security
and user access levels within the systems network; supervises monitoring of systems utilization by the various users and the
preparation of a systems utilization table of space and time usages, and reviews system usage capacity; makes adjustments to staff
and user access schedules; directs subordinate systems analysts to meet with programmer analysts to determine the compatibility and
impact of newly developed applications and programs with existing operating systems; makes adjustments to operating systems to
accommodate new programs; directs the coordination of system installation and maintenance efforts with computer systems of other
departments for effective system interfacing.
- Plans and directs the installation and configuration of new computer hardware and the relocation of existing equipment to
improve present and future system utilization; directs and participates in the evaluation of vendor supplied software and hardware;
recommends selection of new equipment and software packages; may design compatible operating system software packages.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the development and application of the electronic data systems to such fields as payroll, accounting, and personnel.
- the principles, practices, and operations of on-line computer information systems services for remote and local users.
- DOS/VSE, MVS and VM Operating Systems, CICS teleprocessing monitors, generalized software packages and data based
management systems such as ADABAS.
- the capabilities, applications and operation of peripheral data processing equipment.
- the principles and methods used to maximize utilization of manpower and peripheral data processing equipment.
- the principles and practices of computer interfacing.
- supervisory methods and techniques.
- current developments in the management information systems field.
- programming principles and languages.
- the principles, practices and techniques used in systems programming.
- systems programming, analysis and design as applied to a multi-system computer and telecommunications environment that
includes multiple central processing units.
- the uses, capabilities and configurations of electronic data processing equipment, such as multi-central processing units.
- telecommunication network and such supporting devices as disk drives, controllers, printers, and card readers.
- telecommunications operation systems, such as BTAM and VTAM or MTS, IMF and MRJE.
- time sharing systems, such as CICS or TSO/E.
- at least one data base management system, such as DL/1, IMS, TOTAL, IMAGE, ADABAS.
- either VSAM or KSAM file access methods.
- the methods and techniques used in the evaluation and analysis of software, hardware and application systems to achieve
efficient system utilization.
- the methods and techniques used in protecting systems security and maintaining network control.
- management techniques used in project control and analysis.
- source code language programming and appropriate job control languages.
- plan, organize, and direct the work activities of a large group of employees performing a variety of data processing activities
in an information systems environment.
- develop and implement standard data processing systems, methods and procedures.
- determine the feasibility and applications of electronic data processing systems to existing City operations.
- analyze and resolve complex problems.
- advise management with respect to data processing systems.
- present ideas effectively and clearly.
- establish and maintain effective work relationships with associates and departmental officials.
- apply the principles, practices and techniques of systems programming to the installation, modification and maintenance of
operating, data base and telecommunication systems.
- evaluate and analyze systems programming problems and provide resolutions.
- apply systems programming principles, practices and techniques to maintain the efficiency and efficient operation of the entire
electronic data processing system.
- select compatible sub-system software for use with existing operating systems.
- direct the planning, configuration, and installation of computer equipment.
- think logically and sequentially.
- supervise, through subordinate systems programming supervisors, a group of lower level systems programmers engaged in
systems programming assignments to provide technical assistance to and coordinate systems programming projects with other
data processing staff, other departments and agencies.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the minimum training and
experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class
will be reviewed based on training and experience requirements as approved on 8/95.)
- Completion of a bachelor's degree program at an accredited college or university.
- Four years of computing information systems experience.
- Three years of experience supervising, through subordinate computing supervisors or a group of project leaders and/or
specialists, data processing operations and production control or systems programming activities in a multi-computing or large scale
IBM, HPE VM, MVS and a DOS/VSE environment.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department which
has included the specific experience required above and the minimum educational requirement of a Bachelor's degree.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
PAY RANGE: EP28
Class Established: 11/1979
Latest Spec. Revision:
CSC - 6/1995 ; Ad Board - 8/1995
END OF JOB CLASS SPECIFICATION - 1E36