GENERAL DEFINITION

This is full performance analytical work implementing and applying computer based management information systems to improve operating efficiency at the departmental level. An employee in this class utilizes microcomputer systems and nonprocedural mainframe applications for management analysis and reporting. The employee is also responsible for coordinating the provision of and providing information management and training services for the department. Establishing and maintaining effective working relationships with officials and staff of the City's information center is especially significant. Work is performed under the general supervision of an administrative or technical superior.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

• Studies and analyzes existing departmental operating procedures and organization; confers with departmental officials to gain understanding of their responsibilities, needs, and objectives; prepares work flow charts; identifies existence and causes of impediments in work operations, overlap or duplication of functions, or improper utilization of personnel, equipment and facilities.
• Determines current and projected departmental needs for information; investigates feasibility of applying nonprocedural computer applications and microcomputers to management analysis and reporting; makes recommendations for automation to departmental administrators.
• Confers with officials and staff of the city's information center to determine resources applicable to department's needs; reviews hardware and software available from information management office, vendors, and consultants; makes recommendations on the applicability fob available hardware and software resources to departmental needs.
• Conducts training sessions to familiarize departmental users with the capabilities of systems; periodically updates users on new procedures and additional capabilities; arranges training sessions provided by information center staff when necessary; instructs users on application and techniques of new or revised software packages.
• Coordinates the provision of services by the information center; oversees installation of hardware and software in the department; establishes procedures for the use of equipment within the department; develops formats for output to satisfy departmental needs for information and to effect implementation of automated system; modifies existing programs or writes new programs in nonprocedural languages to perform special applications for management analysis and reporting; modifies microcomputer applications to meet departmental needs; coordinates production of reports with information management office personnel; maintains integrity of automated system and security of information.
• May supervise a clerical staff engaged in preparing and entering data for management analysis and reporting.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• the functions, goals, and objectives of a large business or governmental organization.
• principles and practices of utilizing computers for management reporting and analysis in large business or governmental organizations.
• the principles and practices of methods and procedures analysis.
• the current uses and programming principles of one or more nonprocedural languages, such as Easy-trieve, RAMIS, SPSS, Execucalc, CMS, or their equivalent and their applications in solving managerial problems.
• the current uses and capabilities of electronic data processing equipment, with particular emphasis on microcomputers and microcomputer applications.
• the principles and practices of management control and work simplification.

ABILITY TO:

• analyze and evaluate proficiency, work flow, and staff utilization to increase efficiency.
• apply current nonprocedural computer languages and microcomputer systems to improve agency operations.
• communicate effectively, both orally and in writing.
• establish and maintain effective working relationships with associates and with the officials and staff of the City's office of information management and information center.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 11/84.)

• Completion of a bachelor's degree program at an accredited college or university.
• Two years of experience gathering and analyzing data in a technical or administrative field for a large business or governmental organization, one year which has been applying computer-based management information systems to improve operating efficiency and has included utilizing nonprocedural computer applications for management reporting and analysis.

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department that has included a bachelor's degree as a educational minimum.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP19
Class Established: 11/1984

SK/vp/sb