CITY OF PHILADELPHIA PERSONNEL DEPARTMENT

1A37
SERVICE REPRESENTATIVE

Specialties
( Bilingual ) ( General )


GENERAL DEFINITION

This is skilled clerical work providing interpretive and advisory services to the public or employees. Work includes giving and eliciting information in situations that require the employees to explain pertinent city and state regulations, ordinances, laws,and procedures. Employees ascertain that received documents are properly and completely prepared, make calculations to compute fees and other charges, initiate the processing of documents received, contact various city agencies to resolve problems encountered. Employees in this class support their service delivery responsibility by performing data entry and retrieval and records maintenance through automated systems or through manual systems of records and files of customer and employee information. Full time contact with employees or the general public to provide and elicit information is especially significant. Work is performed under the supervision of an administrative or clerical supervisor.



TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

Both Specialties

Bilingual Specialty



REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

SKILL IN:

ABILITY TO:



MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 12/89.)

Both Specialties

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department.

Additional Requirement for the Bilingual Specialty

PHYSICAL AND MEDICAL REQUIREMENTS

LICENSES, REGISTRATIONS, AND/OR CERTIFICATES



PAY RANGE: 8
Class Established: 2/1966

Latest Spec. Revision:
  CSC - 7/1994 ; Ad Board - 8/1994

PMcG/sb/sb


END OF JOB CLASS SPECIFICATION - 1A37