CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
( Bilingual )
( General )
This is skilled clerical work providing interpretive and advisory services to the public or
employees. Work includes giving and eliciting information in situations that require the
employees to explain pertinent city and state regulations, ordinances, laws,and procedures.
Employees ascertain that received documents are properly and completely prepared, make
calculations to compute fees and other charges, initiate the processing of documents received,
contact various city agencies to resolve problems encountered. Employees in this class support
their service delivery responsibility by performing data entry and retrieval and records
maintenance through automated systems or through manual systems of records and files of
customer and employee information. Full time contact with employees or the general public to
provide and elicit information is especially significant. Work is performed under the supervision
of an administrative or clerical supervisor.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
- Receives documents for recording of selected data; checks documents for accuracy,
completeness and conformity with state and city regulations; rejects improperly prepared
documents and explains proper preparation; makes necessary calculations to compute costs and
fees;collects costs and fees;makes postings to accounts for fees collected; arranges for collection
of delinquent costs and fees.
- Interviews prospective health center patients; obtains information on personal history,
income, medical coverage, and residency; determines eligibility for treatment; assists patients
in completing registration forms; explains fees and billing procedures to patients; initiates
processing of third party payments; reschedules appointments when necessary.
- Interviews new, promoted,demoted, transferred, reinstated, and relief employees with a
city department or agency; informs employees of work locations, hours of work, salary,
eligibility for union membership and benefits; explains benefit options to employees; explains
extent of coverages; describes claim processing procedures; contacts appropriate central agencies
to resolve benefits and payroll problems; prepares and processes appointment papers; initiates
the processing of all employee changes for benefits,such as changes in marital status, addition
or deletion of dependents, or changes in union membership.
- Receives departmental forms listing employee changes for benefits; reviews changes for
accuracy and appropriateness; processes changes into employee records; forwards changes to
payroll unit and benefit providers; explains claims processing to employees and their
beneficiaries; contacts providers to resolve problems.
- Maintains automated or manual records and files of employee, customer or account
- Performs duties described above in situations where giving information to and
interviewing persons in a non-English speaking community is required; uses a designated non-
English language to communicate with them.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
- the English language and spelling.
- office practices and procedures.
- interviewing techniques.
- eliciting information quickly and easily.
- giving information clearly and concisely.
- making varied arithmetic computations with speed and accuracy.
- learn departmental functions and organization.
- learn provisions of and interpretations of departmental, city and state regulations,
ordinances and laws as they apply to job assignment.
- make judgement decisions where several courses of action are presented.
- understand and speak the designated non-English language fluently for the Bilingual
- use a computer terminal keyboard to perform data entry and retrieval.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement
represents the minimum training and experience standards which will be used to admit or reject
applicants for tests. Applications submitted by candidates for this class will be reviewed based
on training and experience requirements as approved on 12/89.)
- Education equivalent to completion of the twelfth school grade.
- Two years of experience in clerical work, one year of which shall have involved as a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints.
Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department.
Additional Requirement for the Bilingual Specialty
- Sufficient training and/or experience to converse effectively in the designated non-English language.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
- Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Service Representative if required by work assignment.
PAY RANGE: 8
Class Established: 2/1966
Latest Spec. Revision:
CSC - 7/1994 ; Ad Board - 8/1994
END OF JOB CLASS SPECIFICATION - 1A37