GENERAL DEFINITION

This is clerical work at the first supervisory level, with responsibility for seeing that the work activities of a staff of clerical employees engaged in a variety or a number of office operations or services are performed efficiently and expeditiously. The complexity of the clerical services or operations performed, the responsibility for organization, evaluation and modification of clerical procedures to improve work flow and increase efficiency and the responsibility for the accurate and complete processing of records, reports or other documents distinguishes this class from the lower level class in this series. The significant aspect of the work is full-time and full performance supervisory responsibility. Work is performed under the supervision of an administrative or clerical supervisor.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

• Makes assignments of work; checks completed records, reports and other documents for accuracy, completeness and proper processing; orients and trains new employees; prepares performance ratings; establishes and controls production and time elements; organizes work procedures for timely completion of work; review and makes modification of clerical procedures and processes to accomplish work goals; provides interpretations of departmental regulations and/or city ordinances as they apply to the clerical process; resolves problems relating to the clerical process; may access computer software to generate various outputs.
• Performs these supervisory duties for office operations or services such as: providing all clerical services for clinic and field operations in a district health center clerical pool; receiving, processing and routing of books and materials received and posting and maintaining records of such receipts as well as monies allowed and expended by several categories; contacting jobbers and making adjustments for incorrect shipments or billings; providing personnel, procurement, budget, stores and similar services for a small agency or departmental division.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

• office practices and procedures.
• the English language and spelling.
• arithmetic.
• supervisory methods and practices.
• methods and procedures analysis as applied to clerical procedures and practices.
• the methods, standards and practices, and the care, adjustment and operation of computers and peripheral equipment, if required by work assignment.
• the techniques, methods, and practices used in obtaining maximum utilization of computers and peripheral equipment, if required by work assignment.
• standard computer software packages, such as word processing, spreadsheets and data base, if required by work assignment.

SKILL IN:

• the operation of office machines required by work assignment.
• the operation of an interactive computer terminal, entering and retrieving data if required by work assignment.

ABILITY TO:

• learn departmental functions and organization.
• learn provisions of and routine interpretations of city and departmental regulations and ordinances and in detail those provisions and interpretations that relate to the job assignment.
• define and set up clerical procedures to accomplish work requirements.
• operate a variety of computer equipment.
• make judgmental decisions where several courses of action are presented.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE

(The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 2/66.)

• Education equivalent to completion of the twelfth school grade.
• Three years of experience in clerical work, one year of which has been supervising a staff of clerical employees engaged in routine office operations or services.
• Or any equivalent combination of acceptable training and experience.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: 13
Class Established: 2/1966

Spec. Revision:
  CSC - 1/1997 ; Ad Board - 3/1997

DEB/deb/deb