CITY OF PHILADELPHIA PERSONNEL DEPARTMENT

COLLECTION CUSTOMER REPRESENTATIVE
(General)

Department Only:
Revenue

ExamNumber:
08Q42B02RV

Announce/ Closing Date:
March 24, 2008
- Continuous

Salary Range:
$33,489 - $36,542 per year


APPLICATION PROCEDURE

Applications are available on the Concourse Level of the Municipal Services Building, 15th & J.F. Kennedy Boulevard, Monday through Friday, 8:30 AM to 5 PM.

When applying by U.S. Mail, the application should be sent to:

City of Philadelphia
Personnel Department
1401 J.F. Kennedy Boulevard, Room 1640
Philadelphia, PA 19102

To apply in person, please visit the Employment Application Center on the Concourse Level of the Municipal Services Building, 1401 J.F. Kennedy Boulevard in Center City Philadelphia.

DUTIES

  This is specialized clerical and revenue collection work contacting and interviewing taxpayers and water/sewer customers, and/or their representatives to effect the collection of revenue. Employees in this class are responsible for explaining applicable ordinances, regulations and methods used in computing and calculating accounts receivable for the City and/or School District. Work includes initiating collection procedures for an assigned caseload, effecting account adjustments where necessary, and establishing accounts and payment agreements for an assigned caseload. Contact with taxpayers, water and sewer customers and/or their representative is a significant aspect of the work. Work is performed under the supervision of a Collection Customer Representative Supervisor or an administrative superior.

For additional information regarding this class please refer to specification 2B02 available at www.phila.gov/personnel.

REQUIREMENTS

  1. Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a Performance Rating of Satisfactory or higher;

    AND

  2. EDUCATION:
    Completion of the twelfth grade;

    AND

  3. GENERAL EXPERIENCE:
    Two years of experience in clerical work, one year of which shall have involved as a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints;

    AND

  4. SPECIFIC EXPERIENCE:
    One year of clerical work, which has included billing activities, such as making calculations to compute fees, and the operation of automated systems as part of customer service delivery at a level equivalent to City pay range 8 or higher in one of the following assignments:

Note: City classes that typically meet this specific experience requirement include Service Representative, Account Clerk, Word Processing Specialist 2 and Data Services Support Clerk.


PROJECTED EXAMINATION SCHEDULE

 The announcement is open for applications on a continuous basis. The first examination is tentatively scheduled for the week of May 5, 2008. Please not the examination date is subject to change.

EXAMINATION PARTS AND WEIGHTS
Will be related to the duties of the position and will consist of the following:

PARTS WEIGHTS
Written Test 90%
Seniority Rating 10%
TOTAL 100%

TEST REVIEW
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test.  Call 215-686-0880

ELIGIBLE LISTS:

DEPARTMENTAL PROMOTIONAL:
Only a departmental promotional eligible list for the Revenue Department will be established as a result of this examination.

CLOSING DATE (Application Deadline)

Applications will be accepted until further notice.

DRC / jl, 2B02

END OF ANNOUNCEMENT