APPLICATION PROCEDURE:

A completed application is required. Resumes submitted in response to a position announcement will not be accepted in lieu of a completed application.

Application blanks are available from the Employment Application Center in the Concourse Level of the Municipal Services Building, 15th & J.F. Kennedy Boulevard, Monday through Friday 8:30 AM to 5 PM or in Adobe Acrobat format at www.phila.gov/personnel/forms/

The mailing address for completed applications is:

Employment Application
City of Philadelphia Personnel Department
Customer Service Division
1401 J. F. Kennedy Boulevard - Room 1640
Philadelphia, PA 19102-1680

For more information regarding the application process, please refer to the various FAQ sections on our website (www.phila.gov/personnel/).

There are also drop boxes for applications located on the 16th floor and the lobby of the Municipal Services Building.

NOTE:
IN ACCORDANCE WITH FEDERAL LAW, THE CITY OF PHILADELPHIA HIRES ONLY THOSE PERSONS WHO CAN VERIFY IDENTITY AND ELIGIBILITY TO WORK.

DUTIES:

This is specialized revenue collection work performing a variety of projects and activities designed to effect collection of revenues owed to the City.

For additional information regarding this class please refer to specification 2B18 available at www.phila.gov/personnel/specs/

REQUIREMENTS:

1. Presently employed by the City of Philadelphia with permanent Civil Service status in the class of Collection Customer Representative in the Revenue Department with a Performance Rating of Satisfactory or higher;
and
2. Education equivalent to the completion of the twelfth school grade;
and
3. Three years of clerical experience;
and
4. Two years of experience as a Collection Customer Representative involving specialized customer contact in the area of multiple taxes.

NOTE

Applicants must have completed the required proficiency training in multiple taxes and provide certification as issued by the Revenue Department in addition to the education and experience requirements listed above in order to be considered for admission to this examination.

PROJECTED EXAMINATION SCHEDULE

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

EXAMINATION:

PARTS --- WEIGHTS

Training and Experience Evaluation = 90%
Seniority Rating = 10%

TEST REVIEW

In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test. Call 215 686 0880.

ELIGIBLE LISTS:

DEPARTMENTAL PROMOTIONAL

Only a departmental promotional eligible list for the Revenue Department will be established as a result of this examination.

CLOSING DATE (Application Deadline):