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Philly Stat
The agencies that come through the PhillyStat process report monthly or quarterly on performance measures established to gauge whether they are achieving their desired results. For example, the Philadelphia Police Department has established a number of public safety related measures including the City's homicide rate, violent crime rate, # of guns seized, etc. Each month, in coordination with the members of the PhillyStat review panel, the Police Department presents updated numbers for its established performance measures, and the panel discusses trends that are evident in the data as well as determine solutions to the same. Departments are also asked to present data on how well they are meeting customer service standards they have been asked to establish. This review process of agency data is intended to help departments elevate their performance level and provide citizens with a higher level of customer service PhillyStat sessions are organized by result. This means that within each session, agencies are also asked to discuss specific issues they are having in achieving the goals they have established for themselves as well as the Mayor's administration-wide goals. The sessions are designed to include every stakeholder at the table that can help the presenting city agency resolve the issue(s) and achieve better results. For example, the Department of Recreation may be asked to present their plans to augment the Police Department's crime initiatives at a meeting focused on the public safety result. The session would not only include a representative from the Police Department, but from the Youth Violence Reduction Partnership, the Mayor's Office of Education and any other agency that could play a role in helping the Department of Recreation and Police Department coordinate a better strategy.
PhillyStat will allow Mayor Nutter's administration to continually monitor its progress, make adjustments where necessary and implement cross-departmental, innovative solutions to the issues that matter most to citizens. |
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PhillyStat is a management tool used by Mayor Nutter to run the City of Philadelphia's operations and deliver services according to the following guiding principles:
PhillyStat is a regular meeting consisting of the Mayor, the Managing Director, the Finance Director, Budget Director, the relevant Deputy Mayor(s), representatives from the City Solicitor's Office and the Department of Personnel and the City agencies with a focus on data-driven, real-time problem solving.
The PhillyStat process includes relentless follow-up. When agencies are not able to respond to panel questions or provide solutions to the issues they are describing, they are asked to revisit the question/issue at a subsequent session or in between sessions. To improve transparency and heighten accountability, PhillyStat sessions are broadcast of the City of Philadelphia's government access channel (Channel 64) and are open for observation to the public.