Initiatives & Programs

Performance management is a system by which organizations can achieve their strategic goals. A performance management system utilizes an organization's data to provide information that is useful in focusing on the operational processes that effect performance. In addition, this system combines employees (as individuals/customers of city services and members of a department/agency) along with external customer input, to improve the quality, transparency, accountability and organizational effectiveness in the accomplishing set goals.

Vision:
The City of Philadelphia is a high performing government producing results that matter most to citizens at an affordable price.

Mission:
To provide quality leadership, partnership and services to improve public health and safety, economic vitality, education, neighborhood livability and civic engagement.

Click here to learn more about Performance Management.

Philly311 eliminates the need to sort through the hundreds phone numbers and hotlines available to contact the City government. 3-1-1 is the only number you need to call when you need information or help from the City of Philadelphia. It will revolutionize the way you get information from your City government.

Click here to learn more about 3-1-1.

PhillyStat is a performance management tool used by Mayor Nutter to run the City of Philadelphia's operations and deliver services according to the following guiding principles:

• Smarter, faster, better
• Accountability
• Open Communication
• Value for Investment
• Partnerships and Networks

PhillyStat sessions are regular meetings consisting of the Managing Director, the Finance Director, Budget Director, the relevant Deputy Mayor(s), representatives from the City Solicitor's Office and the Department of Personnel and the City agencies with a focus on data-driven, real-time problem solving.

Click here to learn more about PhillyStat.

The Office of the Managing Director launched Global Philadelphia, in 2003, to unify the City's efforts to strengthen the relationship between diverse linguistic communities and the City by improving Philadelphia's language accessibility. Global Philadelphia's primary focus is the building of sustainable infrastructure within and across departments to ensure meaningful access to City services for all Philadelphians, including individuals with limited English proficiency.

Click here to learn more about Global Philadelphia.

Philadelphia Municipal Service Centers

North Philadelphia

2761 North 22nd Street (at Somerset Street)

Philadelphia, PA 19132

Hours of Operation: Monday - Friday 8:30 am to 5:00 pm

Phone: 215-685-9735

Services include:

1. Water Bill payment
2. Real Estate Tax payment
3. Payment Agreements/Plan

Northeast Philadelphia

9239 Rear Roosevelt Boulevard

Philadelphia, PA 19114

Hours of Operation: Monday - Friday 8:30 am to 5:00 pm (General)

                                                     8:30 am to 4:30 pm (Cashier hours)

                                                     8:30 am to 4:00 pm (Water services)

Phone: 215-685-0480

Services include:

• Water, Real Estate Tax and License Services/Payments
• Various City License and Tax Form Applications
• Pennsylvania Rebate Forms
• Birth and Death Certificate Applications
• Voter Registration and Change of Address

      * No cash or credit cards accepted.  Checks or money orders only.

      * Print licenses, license bills and payment agreements not available.