Customer Service

Every City of Philadelphia department or agency depends on various types of vehicles to perform their daily duties and serve the citizens and visitors of our great city. Without reliable vehicles, many City services would be severely impacted, and almost all City agencies would find it difficult or impossible to serve our citizens effectively. It is the responsibility of the Office of Fleet Management to provide Philadelphia’s public service employees with dependable vehicles or equipment that allow them to do their jobs quickly, efficiently, and effectively. We strive to provide OUR customers, the departments and agencies that use any City of Philadelphia vehicle, with service that is second to none

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If you have a problem, question, or comment, whether good or bad, about the services performed at any OFM facility, please contact the Shop Supervisor at your assigned OFM location, or contact our Customer Service Officer Walter Nash at walter.nash@phila.gov or call our Customer Service line, (215) 686-1834.


Please let us know how we are doing. Your opinion is important to us.