Business Improvement Services (BIS) primary objective is to work with our business partners in the City’s Agencies and Departments to maximize the benefits of these initiatives. This starts with clearly defining the needs — not just technology solutions and application systems but the process improvements, metrics of performance, informational needs and organizational change. BIS is responsible for ensuring the scoping, planning, resourcing and effective execution from concept through completion of these initiatives.

Key service offerings include:

• Business Analysis
• Program and Project Management
• Systems Planning
• Software Selection
• Enabling Technologies

Application and Information Services primary responsible is for continuing development and maintenance of core applications, department applications, and information management citywide. Provides oversight and direction for the applications and tools used throughout the City to deliver Internet/Intranet services to City employees and the public.

Key service offerings include:

• Software Development
• Application Maintenance and Support
• Information Management Support
• Quality Assurance
• Phila Web Applications
• GIS

Key service offerings include:

• Communications
• Radios
• Video Surveillance
• 911 Support
• Production Operations
• Cable Franchise

Infrastructure services manages and ensures the security and safety of the City's computing operations including supporting the infrastructure necessary to deploy, operate, and maintain the city's communications and information systems.

Key service offerings include:

• PC Support
• Helpdesk
• Network Management
• Server Management
• Data Center Management
• Messaging
• Information Security