Your Rights
Your Rights Confidentiality Responsibilities
* As a member of CBH, you have certain rights:
* You have the right to be treated with dignity and respect.
* You have the right to confidentiality.
* You have the right to look at your records.
* You have the right to have your treatment plan explained to you.
* You have the right to help set up your treatment plan.
* You have the right to refuse to follow your treatment plan, knowing
the risks you might be taking.
* You have the right to complain if you are unhappy with the services
you are using.
* You have the right to change your counselor.
* You have the right to know the qualifications and job description
of any person who is helping you.
* You have the right to "Notice and Appeal" which means that if a service
is denied you must receive a letter that tells you the service is denied.
AND, you have the right to appeal (ask for another review of) that decision
(Complaints and Grievances).
* You have the right to be given information about the different kinds
of care and treatment that is paid for by CBH, and what options you
have in getting services. You also have the right to ask for and receive
the names, addresses, and telephone numbers of service providers near
your home. You may do this by calling 1-888-545- 2600,
* You have the right to know which service providers can help people
who do not speak English. If you are more comfortable speaking in a
language other than English, Member Services will try to find a treatment
program where your first language is spoken.
* You have the right to go to any outpatient treatment program that
is "in-network" with CBH (meaning that they have a contract with CBH),
as long as the provider offers the kind of treatment that is right for
you. If you would like help to know which providers CBH pays for, call
1- 888-545-2600.
* If you want to go to a treatment provider that is not in CBH's provider
network, CBH may be able to pay for you to go to that provider, on an
"out-of-network" basis. You can find out if CBH will be able to pay
for out-ofnetwork services by contacting Member Services at 1- 888-545-2600,
or by having that treatment provider call and ask for "Care Management".
* You have the right to go into "in-patient" programs to help you with
mental health or drug problems, where you are in the program all day
and also spend the night there as well. But all service decisions are
based upon "medical necessity", which means that a staff worker at a
treatment provider must help to decide if this is what you really need.
This means that before you would go into a program where you stay overnight,
a doctor or another professional worker must meet and talk with you
first, to help decide the best kind of treatment for you.
* You have the right to be free from any form of seclusion or restraint
as a means of forcing you to do something or in an attempt to get back
at you. If you feel that this has been done to you, please contact Member
Services at 1-888-545-2600 to report it.
* You have the right to exercise all of the rights listed in this handbook,
and CBH will not treat you differently or badly because you have exercised
these rights.
