SPECIAL SITUATIONS
What do I do if CBH discontinues (cuts off) a service I am getting now?
Your counselor or doctor must tell you each time they ask CBH to approve a certain service for you.
If CBH does not give the okay for the service, CBH must write you with the reason they said no and offer you other (alternative) services.
If you are unhappy with the decision, you may file a grievance.
You have a right to stay in a service while your grievance is being reviewed as long as your counselor or doctor agrees that you need that service, BUT...
In order to stay in your service during this time, you must file a
grievance within 10 days of when you get CBH's letter that denies or
stops your service.
What if I am in an urgent situation? If your service
is denied and you or your doctor feel your health is at risk, there
is an expedited, or quick, process to have your concerns reviewed. This
means that CBH will have to respond to your concerns or grievance in
12 to 24 hours
Complaints| Grievances| Expediting| DPW Fair Hearing| Special Situations
