The Department of Behavioral Health/Mental Retardation Services

ABOUT BEHAVIORAL HEALTH SYSTEMS SERVICES

Member Services Transportation Types of Service About Service
* If you need help finding Mental Health and Substance Abuse services, you should call Member Services. You can reach them at their toll free number: 1-888-545-2600.

* If you are hearing impaired, you can call Member Services using the TTY/TDD number: 1-888-436-7482.

* Whenever you call Member Services, you can ask to talk to the same person. This person will be your Member Services Representative. (If your representative is not there, someone else will help you).

* It is important to call Member Services before going to a service. This way Member Services can help you find a covered service.

* A covered service is a service that is given the okay by the Behavioral Health System. If you go to a service that is not covered, you might have to pay for it yourself.

* This Managed Care Plan may not cover all your health care expenses. Read your Handbook carefully to determine which health care services are covered.

 

City of Philadelphia