WHO CAN I CALL FOR HELP?
Your CBH Member Services Representative
1-888-545-2600
Your Member Services Representative at CBH is there to help when you have
a problem. Their job is to work with you and others to find an answer that you are happy with whenever possible.
The Ombudsperson - 215-923-9627
The Ombudsperson is your advocate. This means that their job is to help you with mental health or substance abuse concerns.The Ombudsperson is there to help when you have a problem with your services, want to make a complaint, a grievance, or if you need to file an appeal.
The Ombudsperson can talk with you about your problem, help you write letters and fill out forms about your concern.
Consumer Satisfaction Team, Inc. (CST)
215-923-9627
If you have concerns about a mental health or substance abuse service
for adults, children or adolescents, you can call CST. CST listens to you and reports your concerns to the people who pay for your services.
Parents Involved Network (PIN) - 215-751-1800
If you have a concern about your child or adolescent services, PIN has an Ombudsperson/advocate that will help you with your issue.For Legal Help:
Community Legal Services: 215-981-3700Disabilities Law Project: 215-238-8070
Complaints| Grievances| Expediting| DPW Fair Hearing| Special Situations
