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Water Utility

Billing and Accounts

The Water Revenue Bureau (WRB) was created in October 1959 to handle most aspects of the water and sewer billing operation, including creating bills, collecting payments, and providing quality service to the water and sewer customers of the Philadelphia Water Department. Please visit WRB's site for more information on topics such as:

Rates, Regulations, & Customer Responsibilities

Learn how rates are set, the policies and regulations governing terms of service and what your responsibilities are as a customer.

Stormwater

To manage stormwater, the Philadelphia Water Department maintains stormwater pipes and inlets to capture rainwater to decrease flooding and combined sewer overflows, and to reduce pollution. Stormwater management is the Water Department’s fastest growing operating cost, with an annual budget of approximately $120 million.

Drinking Water

Our dedicated professionals operate three drinking water facilities, which treat an average of more than 300 million gallons of water a day, ensuring residents and businesses have reliable access to clean, safe drinking water.

Wastewater

Managing Philadelphia's wastewater includes the upkeep of more than 3,000 miles of sewer pipes carrying waste from homes, businesses and streets to be treated at our Water Pollution Control Plants.

Contact Us

Report a Problem:
(215) 685-6300

Billing and Account Questions:
Water Revenue Bureau
(215) 686-6880
8:00 a.m - 5:00 p.m.

Mail Payments to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Please visit the Water Revenue Bureau website for in-person bill pay locations.