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City of Philadelphia
  • We have new ways to help people with lower incomes, those experiencing special hardships and senior citizens get fixed, lower monthly bills. [...]
  • We know frozen and burst pipes can be a nightmare. Use these tips to avoid costly repairs.  [...]
  • PWD uses proven treatment practices and participates in groundbreaking research to provide drinking water that consistently exceeds EPA standards.  [...]
  • We're sharing our resources for getting business owners, including local, minority, woman and disabled-owned businesses, ready to participate in PWD Public Works projects. [...]

Phone Issues

Philadelphia Water and Water Revenue Bureau are experiencing technical difficulties with our telephone lines. Thank you for your patience while we work as quickly as we can to resolve the issue. Updates will be provided as necessary. We apologize for any inconvenience.


About Philadelphia Water Department

Whether providing safe water for residents to drink, supplying water for industries to manufacture goods, or protecting the region's water resources, serving our customers with quality has been our commitment throughout our nearly 200-year history.

Fairmount Water Works

Situated on the east bank of the Schuylkill River between historic Boathouse Row and the Philadelphia Museum of Art, the Fairmount Water Works opened its doors in 1815 as the nation’s first major urban water supply system. Today, the Fairmount Water Works has become the region’s premier urban environmental education destination.


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What's New

  • High Rate of Cold Weather Customer Service Requests
  • Cold Weather Tips: Avoid Frozen Pipes + Costly Repairs with Cheap Fixes
  • Get a jump on spring with green projects + enter fall-winter raffles
  • New Help Available for Customers Struggling with Water Bills