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Jimmy on the Phone

Contacting the Streets Department is easy! The Customer Affairs Unit is prepared to assist you.  Please use the information below to contact us. While calling us if you receive voice mail, please do not hesitate to leave your message.  Voice mail is retrieved throughout the day. 

Online:   Customer Service

Customer Affairs Unit is open 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.  You may reach a representative at  215-686-5560 or *FIX from your cell phone.

E-mail:   csstreets@phila.gov

Snow Emergency Route Information:
215-686-SNOW

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City of Philadelphia
Department of Streets
7th Floor, Municipal Services Building
Philadelphia, PA 19102-1676