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Tax and Water Disputes

Contact Us

Department of Revenue
Municipal Services Building
1401 John F. Kennedy Boulevard 
Concourse Level
Philadelphia, PA 19102

(215) 686-6442-Real Estate

(215) 686-6600-Taxes

(215) 686-6880-Water

(215) 686-6831-Media Inquiries

Extended Office Hours:
February 1 - April 18
Monday – Thursday
8:30 a.m. – 7:00 p.m.

8:30 a.m. - 5:00 p.m.

10:00 a.m. - 2:00 p.m.
Real Estate Tax Payments
Department of Revenue
P.O. Box 8409
Philadelphia, PA 19101-8409
Water Bill Payments
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
Water Revenue

Office Hours:
Monday – Friday
8:30 a.m. – 5:00 p.m.

Extended Office Hours: 
(Walk-In Only)

February 1 - April 18
Monday – Thursday
8:30 a.m. – 7:00 p.m.

8:30 a.m. - 5:00 p.m.

10:00 a.m. - 2:00 p.m.

If you think your bill is in error please contact customer service first. There may be an easy resolution.
Contact us if you disagree with your water or tax bill. If you are still in disagreement about your bill after speaking with a customer service representative, read the following to find out which appeal process you must follow. For tax appeals you must file all unfiled returns. All appeals must be made within certain time frames to be heard, read the instructions to learn when your specific appeal must be filed.

Tax Interest & Penalty Waivers

If you are appealing interest up to $15,000 and penalty up to $35,000 you may file a Waiver of Interest and Penalty with the Department of Revenue. Please fill out the waiver form completely and clearly and send to the mailing address or fax number on the form.
To appeal tax principal, interest greater than $15,000 or penalty greater than $35,000, or the denial of a refund by the Department of Revenue, please contact the Tax Review Board (TRB). After your Tax Review Board hearing, a written decision is mailed to your home and if necessary, an adjusted bill will also be sent.

Tax Review Board
Land Title Building
100 South Broad Street, Suite 400
Philadelphia, PA 19110-1099
Phone: (215) 686-5215

Water Revenue Bureau Informal Hearings
You can request an informal hearing from WRB for the following reasons: 
  • Dispute whether your water bill payment agreement terms have been properly applied
  • Dispute rejection or revocation of acceptance of an application including Water Revenue Assistance Program (WRAP) applications
  • Dispute water shut off for nonpayment or lack of access to the meter to change, repair or read

Please call us to obtain an informal hearing request form. After your Informal Hearing, if you disagree with the outcome, or if you choose not to have an Informal Hearing, you may send a petition for hearing to the Tax Review Board.

Real Estate Assessment Appeals
To appeal your real estate assessment, your property valuation used to compute your taxes, you must contact the Board of Revision of Taxes (BRT).  Appeals must be submitted to the BRT by the first week of October prior to the year when the tax is due.  For instance, the time to appeal your 2013 real estate assessment has passed, but there is still time to appeal your 2014 real estate assessment.

Board of Revision of Taxes
The Curtis Center
601 Walnut Street, Suite 300 West
Philadelphia, PA 19106
Phone: 215-686-9283
Fax: 215-686-4336

Due Dates