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Becoming a Customer

Property Owners

If you are a new property owner, you should take the following steps to receive water service:

  • If your deed is recorded, your account will be updated and you will begin to receive bills in your name.
  • If your deed is not recorded and it is essential that you receive the bill in your name, present your settlement sheet to the Water Revenue Bureau.
  • If there is no meter on the property, a meter must be installed within 30 days after the settlement date.
  • Property owners who rent out their property need to meet specific licensing and permitting as required by the Department of Licenses & Inspections

Tenants

If you are a tenant, you may apply for water service in your name by bringing the following documents to a Customer Service location:

  • Consent from the owner for you to have service in your name.
  • A viable street address for the owner.  PO Boxes are not accepted.
  • Two (2) official pieces of personal identification, one is a current government issue with photo
  • Proof of residency, such as a lease, rent book or canceled check  
  • Current utility bills in your name listing the street address for the property. 
  • A water meter reading. If there is no meter on the property, a meter must be installed before the application is approved.

Occupants

If you are an occupant (a potential owner of the property or a person who has permission to live in the property without a lease), you may take the following steps to receive water service:

  • Two (2) official pieces of personal identification, one is a current government issue with photo
  • Complete an application at a Customer Service location near you
  • Obtain a current reading of your meter
  • Present evidence of occupancy or potential ownership. Evidence includes:
    • Death Certificate of Owner
    • Current utility bills in your name and for this property
    • Lease Purchase Agreements
    • Letter of Authorization to occupy property
    • Other legal documentation If there is no meter on the property, a meter must be installed before the application is approved.

Commercial Property Owners

Quick Facts

  • Our water, sewer and stormwater rates are among the lowest in the region.
  • The stormwater charge is NOT a new fee.
  • The average customers’ bill is still less than $2.00/day.
  • Income eligible seniors get a 25% discount.