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Frequently Asked Questions

Animal & Insect Problems

How can I get a license for my dog?

The Managing Director's Office can help you apply for a dog license. The office oversees this and other animal care and control services in Philadelphia. These services help to ensure the health and safety of both animals and Philadelphia residents.

Where do I report animal control problems?

The Managing Director's Office oversees animal care and control services in Philadelphia. These services help to ensure the health and safety of both animals and Philadelphia residents. The office addresses issues related to dog licensing, nuisance wildlife, horse carriages, exhibit permits, animal removal, and more.

I was bitten by a wild animal. Do I need rabies treatment?

Persons bitten by wild animals (e.g., raccoons, bats, skunks) always should receive preventive treatment for rabies, unless the biting animal is captured, tested, and determined to be rabies-free.

How many animals can my neighbor keep in his home?

No residential dwelling unit is permitted to keep a total of more than 12 dogs or cats combined, of which no more than 4 may be un-altered.

What can I do about the stray cats damaging and contaminating my property?

Current leash laws do not address cats. However, various repellents are available at your local hardware store or gardening center. If feeding of the animals by neighbors or residents is causing a nuisance in your neighborhood, contact the Animal Care and Control Team at 267-385-3800 to report the issue.

I have a mouse in my house. Can someone come out to take care of it?

We do not offer extermination services in people's houses for mice. However, you can receive information by mail or telephone on methods of controlling pests in your home by calling 215-685-9009. Also, any licensed Pest Control Operator can provide exterminator services for your home. You can choose these exterminators from your local telephone directory.

What can I do about birds roosting on my property?

Harming or trapping birds is not permitted in Philadelphia. Instead, you can use humane repellents and set up barriers to keep the birds from roosting on your property.

Is it legal to feed pigeons?

Feeding pigeons is not permitted in the City of Philadelphia. To report this violation or for more information, please contact the Animal Care and Control Team.

What can be done about loud animal noises in my neighborhood?

A Philadelphia ordinance limits loud animal noises (barking dogs, crowing roosters, etc.) to 15 minutes per hour.

Complaints should be directed to the Animal Care and Control Team at 267-385-3800.

Who do I call to remove a dead animal?

The Animal Care and Control Team (ACCT) will remove a dead animal from your home. Please call 267-385-3800.

ACCT will not pick up animals on streets or curbs. Please call the Philadelphia Department of Streets at 215-686-5560 to request the removal of an animal from the street or curb.

I have bed bugs in my house. Can someone come out to get rid of them?

We do not offer extermination services in people's houses for insects. You can receive information by mail or telephone on methods of controlling pests in your home by calling 215-685-9009. Any licensed Pest Control Operator can provide exterminator services for your home. You can choose these exterminators from your local telephone directory.

I have roaches in my house. Can someone come out to get rid of them?

We do not offer extermination services in people's houses for insects. You can receive information by mail or telephone on methods of controlling pests in your home by calling 215-685-9009. Any licensed Pest Control Operator can provide exterminator services for your home. You can choose these exterminators from your local telephone directory.

There are roaches all over my street in the evening. What can I do?

A Vector Control Abatement crew can treat the sewers in your neighborhood with a pesticide of low toxicity to help curb the problem. Please call 215-685-9027.

There are insects coming from a vacant/abandoned house. Can you send someone to spray?

Pennsylvania State law prohibits the Philadelphia Department of Public Health from treating neighborhood properties. Complaints should be submitted to the Housing and Complaints Unit of the Department of Licenses and Inspections.

Please call 311 to request assistance.